Personal Profile - Jo Melbourne

Jo Melbourne
Executive Coach and Training Consultant

Telephone: 020 3170 5779

Mobile: 0780 1226113

Jo Melbourne is a qualified and experienced coach, as well as a consultant and trainer. She specialises in engaging people in the experience of a learning journey that benefits both their working and personal lives. Her focus is on challenging paradigms, encouraging professional excellence and personal growth, and establishing learning and development as a key contributor to organisational success. People see her as enthusiastic, inspiring, creative and knowledgeable

Since 2001, Jo has been appointed to manage training and development for 3 distinguished financial services organisations based in the City in London. She has gained extensive experience of delivering high profile projects in a regulated environment including the areas of talent and management development, superior service, client relationship management and performance management. She also worked for several prominent international training organisations from 1998 to 2001. Her projects included design and delivery of the ‘Team Spirit’ programme for the Cable & Wireless ‘Around the World’ Balloon Team, Customer Service Excellence for Shell and Leadership Skills programmes for many and varied international companies and airlines. Previously, Jo worked for ten years with the British Airways Training Team.

Qualifications and Continuous Professional Development
2006   Emotional Intelligence (EI) Individual & Team certification
2005   Advanced Coaching British Coaching Foundation
2004   Myers-Briggs Type Indicator (MBTI) Qualified Practitioner
2002   Executive Coaching
2001   SHL Occupational Testing - Level A & B & Personality (OPQ)
1999   Strength Deployment Inventory (SDI) Qualified Interpreter
1999   NLP based Presentation Skills
1999   Neuro-Linguistic Programming Qualified Practitioner.
1995   Certificate in Training & Development (CITP)
1991   Manchester: BTEC Certificate of Management Studies
1982   Northumbria University: TEC Higher National Diploma in Business Studies with Advertising Design

Memberships:
Chartered Institute of Professional Development (CIPD),
Neuro-Linguistic Programming (ANLP)
British Psychological Society (BPS)

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- Liz Cameron, Head of Direct Sales Compliance, Scottish Widows
“Very timely, excellent content, covered a lot in a short time.”
- by Nicky Christofides, Head of Compliance at GE Money
“CTP provided us with a versatile range of training services from e based testing to technical modules and skills training for our advisers and sales management. They work quickly to satisfy deadlines and think creatively to achieve sustainable results. ”
- Ian Lockhart, Sales Operations Director, Scottish Widows
“I would recommend this event on Understanding Insurance Accounting to anyone new to the insurance industry whether or not they are proficient in financial accountancy. ”
- David Statham, Group Internal Auditor, IGI Insurance
“Role play situations really helped to put the theory of the course into an understandable context that I could relate to.”
- Countrywide
“An excellent industry focused overview of the subject pitched at the right level for all attending. We took value from the day as a team.”
- Barclays Insurance Services Ltd
“Good structure, content and pace of learning”
- Group Compliance Manager, Clarke Roxburgh
“An excellent all round briefing with detail and in depth exploration where necessitated”
- Tim Sierwald, Audit Manager, Assurant Solutions
“The session really made me think about the how to apply the theory of Risk Based Management. Lots of great thought provokers and break out sessions were extremely useful. ”
- Anna Mansbridge, Business Quality Technician, Allianz Cornhill
“We commissioned CTP to undertake a competency review. They listened well, spoke our language, took time to understand our needs and provided a workable solution in a cost effective manner.”
- John Moffatt, Compliance Director, Riverstone
“Pitched at appropriate level with good mix of tell and activity based learning”
- Legal & General
“A difficult subject communicated effectively and in a relaxed manner. Thank you.”
- S J Fisher, Managing Director, Colemans
“CTP have a thorough understanding of the "regulation" … but more importantly the ability to … translate it into company process efficiently and with the minimum of fuss.”
- John Constable, Head of People Development, JLT Risk Solutions Ltd
“A very succinct and highly knowledgeable explanation and presentation of the subject”
- Duncan Howorth, Managing Director, JLT
“CTP very quickly got to grips with our requirements and tailored the course to meet our needs. We had a fantastic dialogue going with our management group. ”
- MD, Assurant Solutions
“CTP's training gave me a vital opportunity to consider the Arrow 2 process and has given me a head start in preparing for this important business event ”
- Simon McCulloch, Business Development Director, Countrywide
“The trainer had superb knowledge of our company, our industry, the regulator and communicated in 'plain English'. There was no jargon. An excellent day! ”
- Ceara Joyce, Head of Risk with Profits, Legal and General
“I found this event of great benefit. Trainer is fantastic. One of, if not the, best courses I have ever been on. Thank you so much.”
- Rensburg Sheppards
“This was fantastic - I would not hesitate to go on another of these courses in the future. Thoroughly recommended. Very good -knowledgeable & approachable”
- Harsa Charman, Liverpool Victoria
“Excellent course, useful practical tools given”
- Co-operative Bank
“Essential event for anyone attending an FSA ARROW visit meeting”
- James Cooper, Financial Controller, Locktons
“Very knowledgeable course leader who used his practical experience well.”
- By Derek Wood, Compliance Manager at Skandia UK
“Useful consideration of the compliance function in the round. Some good reminders and food for thought to help benchmark where our complaince function is.”
- By David Lingwood, Group Compliance Officer, IGI Insurance Co Ltd
“Corporate Training Partnerships have carried out two major projects for us involving consultancy, project work and training of a group of our managers. We were very happy with the results of their work which are standing the test of time.”
- Karen Martin, HR and Communications Director, Britannic Assurance
“I would strongly urge senior managers in the insurance industry to attend this course which really prepares you for FSA interviews.”
- Paul Williams, regional Managing Director, Folgate (Towergate)

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