Setting and Managing Training & Competence standards
To discuss running this course in-house please contact us on 01327 858292 or e-mail info@ctp.uk.com
Course Outline
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“Provided a sound understanding of a difficult subject” Resources Manager, IUS (NI) Ltd
“An excellent and very practical approach to Dealing with regulatory requirements – very helpful “ Business Performance Manager, Clinicare Ltd
“An excellent insight into the subject with good practical guidance”. Head of Training, Towergate
“A well-informed trainer who facilitated the day in an interesting and engaging manner. Well structured and completely relevant” Learning & Development Manager Assurant Solutions
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The move to limited rules and an overarching competent standard for all staff
provides a challenge for those engaged in setting and managing T&C
standards.
This one-day event tackles the practical implications of these changes,
and the impact of TCF in particular. You will be able to review the essential elements of your scheme and take a step back and look at the effectiveness of the measures you have in place.
You will consider the enforcement actions that have poor T&C standards as their root cause and check that your management information enables you to monitor the outputs you achieve as well as the inputs.
A risk based approach to the management of T&C will be explored and will
enable you to set Key Performance Indicators to monitor and report on the effectiveness of your scheme.
Who should attend?
You should attend the event if you are: -
- Responsible for managing T&C in your firm
- Responsible for managing the training function
- In compliance, and have monitoring responsibility for the area
How delegates will benefit
- Benchmark your approach
- Identify gaps in the MI you use
- Explore the relevant enforcement actions
- Focus on the outputs and make the links between T&C and TCF
- Examine the key role of supervisors in making your scheme work
- Identify essential events for maintaining competence in 2008
- Build your training plan for the coming year
- Identify the risk and on-going controls
- Understand how the FSA approach T & C in an ARROW visit
Training Approach
This workshop is uses a combination of trainer input, knowledge sharing with interactive syndicate work and case studies. Group size is kept to a maximum of 15 to facilitate sharing of experience amongst the delegates
Workshop leader: John Constable
John has 16 years training experience in the financial services market, delivering a wide range of regulatory and related subjects. In addition he coaches, authors online training programme and has had several articles published.
His versatility allows him to use appropriate skills to lead both technical and developmental events and can provide current and relevant examples to illustrate points and draw parallels to clarify complex points.
He was Head of People Development at JLT Risk Solutions where he engineered a number of critical projects to support the business, including the development and implementation of robust structures, policies and procedures to comply with the FSA’s requirements for Training & Competence.
John has a BA (Hons.) History degree from Kings College London, he holds a financial qualification from the Open University, a Diploma in Management from Henley Management College and is a Member of Chartered Institute of Personnel and Development.
Programme Outline
Update on the rules and their application
- Review of the rules and recent change to a more principles based approach
- Application for different sectors and the standards for all staff
- SYSC - v – T&C Sourcebook
- TCF - v - T&C
- T&C elements of enforcement actions
Assessing and monitoring competence on an on-going basis
- How to identify Competence, skills and knowledge
- Setting benchmark competence standards
- Identifying measures to monitor
- Using the appraisal process
The key role of supervisors
- Syndicate exercise – creating role profiles and competence framework for supervisors
- Assessing their skills in overseeing competence and building performance standards
- Motivating supervisors and their managers
Inputs and Outcomes
- Reviewing the inputs and the MI used to monitor inputs, e.g. testing, observation, files check results
- Syndicate exercise – identifying the end to end process and the controls in place
- Shifting the focus to the outputs achieved and considering the usefulness of the input controls
- Case studies – identifying the weakness in a typical input focused control framework
KPIs and Management information
- Setting KPI’s and Key Control indicators
- Using a dashboard
- Reporting information to achieve maximum understanding of the issues
Risks and FSA visit
- The FSA’s approach to ARROW visits
- Areas of risk associated with T&C
- Areas of TCF that incorporate T&C
- Syndicate exercise – identifying risks and controls
- Typical questions concerning T&C
Money Back Guarantee
Corporate Training Partnerships offer a unique money back guarantee on all training courses.
We guarantee our training workshops or your money back. If you are attending a CTP event and are not satisfied by lunchtime of the first day, simply turn in your training materials and you will receive a full refund.
Attend one of our courses; then implement and use the strategies that you will learn and if you do not see measurable, tangible results in your performance then we do not deserve to keep your money - we will give you a full refund
Booking
To book online via our secure server (by credit/debit card, cheque or invoice), click here or alternatively call us on 01327 858307
Discounts
A Discount of 10% applies to members of the Compliance Institute. A 10% discount is also available for a booking of 3 or more delegates. The discounts are applied on booking.
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