Effective Written Communications for Compliance, Audit and Risk Professionals
This course is also available to run in-house. To discuss your requirements contact us on 01327 858292 or e-mail info@ctp.uk.com
Effective Written Communications for Compliance, Risk & Audit Professionals
Course Outline
|
"A very useful and informative course, which made me think and want to adopt how to approach business writing/communication" Allianz
"There is much benefit in attending these courses as sharing best practice with contemporaries is as valuable as course content sometimes." Three Lions Underwriting
"An interesting insight into the thoughts of compliance professionals and the degree of care required to deliver acceptable reporting formats." Brit Insurance
"I found it very interesting and I love how interactive the course was." RIAS
|
Those of us working in control functions face particular difficulties in getting our message across. What we have to communicate is often complex, technical and sometimes unwelcome. Our audience can be indifferent, resistant and fearful of being criticized or exposed. Meeting these challenges calls for a considerable level of skill, and some psychology, to be employed in the written word
This course will help you recognise and apply the approaches and techniques that will make your reports and other messages more likely to result in the outcomes they were designed to achieve.
Who Will Benefit?
Anyone in Compliance, Risk or Audit, responsible for preparing reports, explaining the impact of new rules, legislation and guidance or delivering difficult messages in writing.
What You Will Take Away
- Understand the barriers to communication and how to overcome
them
- Recognise the relationship between the business and control functions
- Avoid technical jargon that creates misunderstandings
- Organise information so that the impact of the message comes through
- Present data in a meaningful way that supports the words
- Recognise that consistency of the message through all mediums is imperative:
avoid mismanagement of expectations
- Refresh the key rules of grammar and punctuation
- Build conclusions supported by facts
- Make compelling recommendations
Training Approach
This workshop is uses a combination of trainer input, knowledge sharing with interactive syndicate work and case studies. Group size is kept to a maximum of 15 to facilitate sharing of experience amongst the delegates
Workshop Leader: David Cotton
David Cotton has worked in training and management consultancy for over 20 years, working in 4 continents and more than 20 countries. An alumnus of both Arthur Andersen and PricewaterhouseCoopers, David's client portfolio encompasses a broad range of local and national government bodies and private sector organisations in almost every industry sector. He has worked in both training and consulting roles with many of the major UK banks and insurance companies, the British Bankers Association and the FSA.
His work ranges from strategy development to advanced communication skills, through leadership impact and influence, client relationship management and networking skills, to coaching and mentoring. Much of his work involves making complex concepts simple and practical whether through conversation, training or written communication. A prolific author, David has won awards for two of his books, and for an e-learning package on electronic marketplaces. He has written more than a dozen books and scores of journal articles. David studied linguistics for pleasure, is a self-confessed pedant and grammarian. He has a Bachelor of Arts degree, Diplomas in Training & Development and Hypnotherapy, is a Certified NLP practitioner, and is a Fellow of the British Institute for Learning and Development.
Programme Outline
| Session |
Aim |
Content |
| Why is good communication so important? |
To establish the benefits of correct communication and the current performance level |
The value in the right communication style
Group discussion & exercise on impact:
- effect on reputation and credibility
- legality
- how well was the meaning conveyed?
Demonstrate examples of poor communication: Case study to highlight:-
- Ambiguous text
- Incorrect punctuation
- Spelling errors
|
| Recognising the recipient's needs |
To demonstrate the importance of analysing the language, priorities and needs of the recipients of your message |
The audience
- Consider the limitations of a written report
- Using language they understand
- Competing with other priorities
- Creating interest in your message
- Identifying the key recipients
- Writing from the recipient’s perspective
- Identifying the value of the report for the recipient
- Setting clear objectives
|
| Developing the Content |
To understand how to approach the construction of a clear communication that coveys the appropriate level of impact |
Plan the Outline:
- Start from your objectives
- Define key messages
- Structure and Flow
- Use of paragraphs, bullets and numbering
- Presenting data, graphs, charts and tables
- Using Executive Summaries and Appendices
|
| Practice session |
To create the structure of a report |
Group Exercise – practice report construction, followed by peer review session |
| Review of Key Rules |
To identify common errors to avoid that divert attention from the message |
- The dangers of “Greengrocers’ English”
- Apostrophes, commas, colons and exclamation marks!
- Plurals and possessives
- Spelling – dare you rely on Spellchecker?
- Avoiding jargon – make the end result easy to understand |
| Achieving results |
To construct clear conclusions and recommendations |
Leading the reader to act on your message by:-
- Creating conclusions supported by fact
- Avoiding inappropriate extrapoltation of facts
- Using repetition to reinforce messages
- Realistic recommendations
- Clarifying responsibilities and timeframes
- making it easy to say Yes
|
Money Back Guarantee
Corporate Training Partnerships offer a unique money back guarantee on all training courses.
We guarantee our training workshops or your money back. If you are attending a CTP event and are not satisfied by lunchtime of the first day, simply turn in your training materials and you will receive a full refund.
Attend one of our courses; then implement and use the strategies that you will learn and if you do not see measurable, tangible results in your performance then we do not deserve to keep your money - we will give you a full refund.
This course is also available to run in-house. To book or discuss your requirements contact us now on 01327 8585292 or email info@ctp.uk.com
Corporate Training Partnerships - Championing the Compliance Culture
Attending this course will enable you to:
Booking
To book online via our secure server (by credit/debit card, cheque or invoice), click here or alternatively call us on 01327 858307
Discounts
A Discount of 10% applies to members of the Compliance Institute. A 10% discount is also available for a booking of 3 or more delegates. The discounts are applied on booking.
|