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Advanced Interpersonal Skills

Course Code:	2018
Dates:	On a date of your choice
Venue:	At a location to suit you
Course Fees:	Available on application
CPD Credits:	6 hrs

 Course Outline

In simple terms, Interpersonal Skills are just about people interacting with others, either at work or socially. Abrasive relationships get in the way, and waste a great deal of energy and time. This programme is designed to bring about an understanding of how we influence the way others treat us, and to develop the skills to enhance harmony and improve our communication with clients and colleagues, to achieve successful outcomes in business. It will equip you to improve your personal effectiveness at work and elsewhere.

Who should attend?

For all managers and those with responsibility for leading teams and getting the most out of others. It is essential for all who deal with clients or customers, either face-to-face or on the phone, and it will benefit leaders, negotiators and business owners.

How delegates will benefit

 By the end of this course you will be able to:
 Recognise how you influence others’ behaviour towards you. 
 Understand the dynamics at work within your team.
 Be more proactive in nurturing business and personal relationships.
 Sustain and develop relationships with clients and colleagues.
 Judge when to interact with others and when to stand back. 
 Communicate more effectively.
 Have a greater belief in your personal added value

Training Approach

You will learn by active participation during the seminar through the use of the training materials, seminar manual, group exercises, and practice. Numbers should be limited, so that every delegate may receive personal attention. This is a big subject and much to be covered in a single day, so the pace will be fast, and the focus practical rather than theoretical. CTP - Practical support: Dynamic delivery.


Programme Outline

Session	Content
Personal qualities	Self development Identifying your own strengths Personality Theory Developing the voice of authority
Relating	Getting colleagues to want to work with you  Building Trust Helping skills
Attitude	Getting back what you put out Viewing others as keys to success  Respecting others’ rights, feelings & dignity
Being positive	Gaining acceptance of your point of view Being able to say ‘No’ Acting like a leader
Communication techniques	Effective two-way communication Two-way non-verbal signals Building rapport Barriers to communication Good presentation skills
Teamwork	Working in a team Contributing to team decisions Being a good listener Misplaced competitiveness
Behaviour	Etiquette  Saving face
At work	One-to-one communication  Succeeding in informal meetings Building business relationships
Getting results	The power of persuasion When to ‘be’ and when to ‘do’ Managing conflict When NOT to join in others’ disputes

Booking

If you are interested in booking this course, or if you have any questions, please call call us on 01327 858307.