Advanced Interpersonal Skills
| Course Code: | 2018 |
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| Dates: | On a date of your choice |
| Venue: | At a location to suit you |
| Course Fees: | Available on application |
| CPD Credits: | 6 hrs |
Also available to be run in-house, to discuss your requirements contact us on 01327 858292
or email info@ctp.uk.com
Advanced Interpersonal Skills Course Outline
In simple terms, Interpersonal Skills are just about people interacting with others, either at work or socially. Abrasive relationships get in the way, and waste a great deal of energy and time. This programme is designed to bring about an understanding of how we influence the way others treat us, and to develop the skills to enhance harmony and improve our communication with clients and colleagues, to achieve successful outcomes in business. It will equip you to improve your personal effectiveness at work and elsewhere.
Who should attend?
For all managers and those with responsibility for leading teams and getting the most out of others. It is essential for all who deal with clients or customers, either face-to-face or on the phone, and it will benefit leaders, negotiators and business owners.
How delegates will benefit
 By the end of this course you will be able to:
Recognise how you influence others’ behaviour towards you.
Understand the dynamics at work within your team.
Be more proactive in nurturing business and personal relationships.
Sustain and develop relationships with clients and colleagues.
Judge when to interact with others and when to stand back.
Communicate more effectively.
Have a greater belief in your personal added value
Training Approach
You will learn by active participation during the seminar through the use of the training materials, seminar manual, group exercises, and practice. Numbers should be limited, so that every delegate may receive personal attention. This is a big subject and much to be covered in a single day, so the pace will be fast, and the focus practical rather than theoretical. CTP - Practical support: Dynamic delivery.
Programme Outline
| Session |
Content |
| Personal qualities |
- Self development
- Identifying your own strengths
- Personality Theory
- Developing the voice of authority
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| Relating |
- Getting colleagues to want to work with you
- Building Trust
- Helping skills
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| Attitude |
- Getting back what you put out
- Viewing others as keys to success
- Respecting others’ rights, feelings & dignity
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| Being positive |
- Gaining acceptance of your point of view
- Being able to say ‘No’
- Acting like a leader
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| Communication techniques |
- Effective two-way communication
- Two-way non-verbal signals
- Building rapport
- Barriers to communication
- Good presentation skills
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| Teamwork |
- Working in a team
- Contributing to team decisions
- Being a good listener
- Misplaced competitiveness
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| Behaviour |
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| At work |
- One-to-one communication
- Succeeding in informal meetings
- Building business relationships
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| Getting results |
- The power of persuasion
- When to ‘be’ and when to ‘do’
- Managing conflict
- When NOT to join in others’ disputes
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Your Tutor
See the Profiles of our Management Development Tutors
Money Back Guarantee
Corporate Training Partnerships offer a unique money back guarantee on all training courses.
We guarantee our training workshops or your money back. If you are attending a CTP event and are not satisfied by lunchtime of the first day, simply turn in your training materials and you will receive a full refund.
Attend one of our courses; then implement and use the strategies that you will learn and if you do not see measurable, tangible results in your performance then we do not deserve to keep your money - we will give you a full refund
Also available to be run in-house, to discuss your requirements contact us now on 01327 858292
or email info@ctp.uk.com
Corporate Training Partnerships - Practical Support: Dynamic Delivery
Booking
If you are interested in booking this course, or if you have any questions, please call call us on 01327 858307.
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