Conflict Management for Compliance Monitoring and Internal Audit Professionals

Course Code:	4040
Dates:	On a date of your choice
Venue:	Novotel Tower Bridge
Course Fees:	Available on application
CPD Credits:	6

To discuss running this course in-house please contact us on 0203 170 5779 or email info@ctp.uk.com

Conflict Management for Audit & Risk Professionals Course Outline

We spend many hours a week at work and often with people or in situations that we find challenging and difficult to understand or influence. Conflict management is a skill that can make your role much easier.

When you attend this workshop you will learn to make sense of what is going on around you and to make informed decisions that positively impact your working relationships, your effectiveness and your productivity.

Through self –discovery you will unravel why we behave the way we do in normal circumstances and what happens to us in conflict. Whilst harnessing this knowledge, you will also learn techniques and strategies that will enable you to attain better outcomes in a number of situations and still preserve the relationship - with even the most challenging people, in the most difficult situations.

Who should attend?

This workshop is a must on confict management if you're either:

• Internal audit manager, or
• Compliance and monitoring managers and personnel

How will delegates benefit?

If you're working within internal audit, compliance or monitoring functions you'll often find yourslef in tense situations when undertaking field visits or when communicating the findings of reports to the business. This workshop explores how interacting with the business can be undertaken in a positive and constructive manner, using effective and practical conflict management techniques where required.

Workshop leader: David McWhir

David McWhir is a very experienced regulatory consultant and management trainer with over twenty years in the financial services sector. David, a former PwC consultant, has a M.A. (Hons) in Psychology which he uses together with his experience of regulation of financial services organisations to provide practical guidance to audit and compliance professionals on how to undertake their field visits and communicate their findings to the business with a minimum of conflict.

Programme Outline

Session	Aim	Content
What is Conflict?	To understand why certain situations give rise to conflict	• Examination of causes of conflict • Understanding environments and situations that lead to conflict
Role of Compliance Monitoring and Internal Audit Professionals	To understand what is inherent in these roles that gives rise to tension	• A dichotomy: policing or internal consultant? • An analysis of specific situations within monitoring and audit that give rise to conflict and the impact such conflict has on the business and the individuals themselves • The downsides of “exception reporting”
Conflict Resolution techniques	To become familiar with practical and effective conflict resolution techniques	• Thomas Kilmann conflict resolution questionnaire • Understanding your own approach to conflict resolution and alternatives
Effective Communication	To be familiar with skills key to effective conflict resolution	• Understanding the importance of the relationship • Role of emotional intelligence • Understanding and recognising the other’s perspective • Getting the right tone
Practice sessions	To discuss and practise techniques and approaches for specific scenarios	• Field and monitoring visits • Reporting the findings to the business • Reporting the findings to Senior Management

To book or discuss running this course in-house please contact us now on 0203 170 5779 or email info@ctp.uk.com

Corporate Training Partnerships - Championing the Compliance Culture

Booking

If you are interested in booking this course, or if you have any questions, please call call us on 01327 858307.

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- Liz Cameron, Head of Direct Sales Compliance, Scottish Widows
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- David Statham, Group Internal Auditor, IGI Insurance
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- Group Compliance Manager, Clarke Roxburgh
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- Tim Sierwald, Audit Manager, Assurant Solutions
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- John Moffatt, Compliance Director, Riverstone
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- S J Fisher, Managing Director, Colemans
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- Simon McCulloch, Business Development Director, Countrywide
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- James Cooper, Financial Controller, Locktons
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- By Derek Wood, Compliance Manager at Skandia UK
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- Paul Williams, regional Managing Director, Folgate (Towergate)

Corporate Training Partnerships Ltd, London Office: 60 Lombard Street, London, EC3V 9EA. Tel: 0203 1705779
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