Embedding a TCF Culture

Course Code:	5081
Dates:	On a date of your choice
Venue:	Novotel Tower Bridge, Central London
Course Fees:	Available on application
CPD Credits:	6

To discuss your requirements contact us on 01327 858292 or e-mail enquiries@ctp.uk.com

"I have a clear message here and that is, in such a challenging operating environment, it is particularly important that you focus on the fair treatment of your customers when they go into arrears” Jon Pain, Managing Director, Retail Markets, FSA. 2/12/08

TCF - Embedding the Culture Course outline

If a TCF culture remains an ephemeral concept for you then this one day workshop will enable you to recognise the key elements of culture, how these impact on the way you deal with customers and where your culture creates tensions with the goals of TCF.

Using the FSA's latest guidance, supplemented by some of the latest thinking on why cultures work as they do, you will leave with the tools to analyse your own culture, giving you the means to pin down the areas you must change if you want TCF to live in your business.

You will also tackle issues such as how to engage senior and line managements, how T&C links to culture, and the critical role of remuneration.

Who should attend?

Comments from delegates

"Well presented and tore through the mystery surrounding TCF. Very good at getting at and drawing out the main points" Clerical Medical

"Well paced - lively - just about right balance of participation and presentation" American Express

"Some useful measures of culture to use for FSA visits" HFC Bank

This event is essential fif you're involved in making TCF happen in your firm fwhether you're a business manager, TCF champion to those in compliance and risk.

How delegates will benefit

Led by a senior consultant with experience of creating and changing cultures, you will fully understand the practical challenges in meeting the FSA’s guidance, delegates will:

Recognise the culture model prevalent in your firm
Assess your own firms performance against the FSA's drivers
Learn how to use a straightforward culture assessment tool
Consider what needs to change to move to a TCF culture
Explore how these changes can be created
Know how to introduce measures that test culture change
Analyse the short and long term risks of not changing

Training Approach

This workshop uses a combination of trainer input, knowledge sharing with interactive syndicate work and case studies. The group size is kept to a maximum of 15 to facilitate sharing of experience amongst the delegates.

Workshop leader: Jayne Owen

Jayne has worked in regulation, in the asset management, private banking and retail sectors of financial services and as a compliance consultant to the industry with Ernst & Young. Since jointly founding CTP in 2001she has led numerous board events to help senior managers understand their responsibilities in relation to regulation and risk management. She uses a combination of technical knowledge with strong facilitations skills to enable delegates to gain the most from attending her training events.

Her commercial experience spans most aspects of financial services from sales and marketing to finance, risk management, planning and operations within regulated firms she therefore brings both a broad understanding of regulation as well as business acumen to bear on issues.

She is a Fellow of the Institute of Bankers, a member of the Securities Institute and an Associate of the Compliance Institute. She writes articles and is published on the approach to Principles Based Regulation, Training and Competence and speaks on the role of Approved Persons at conferences.

Programme Outline

Session	Aim	Content
What is culture?	To review and recognise the prevalent cultures in financial services and where yours fits	The culture models from management theory How they fit in our industry Understanding the cultures that prevail in different areas of the business
The FSA’s analysis of culture.	To review what the FSA research has uncovered and how your firm fits the framework	Quick history of the TCF initiative The analysis of culture and the drivers of behavior and values Reconciling the drivers in different business areas Syndicate exercise – identifying your own contra indicators
Potential impacts of TCF on business success	To recognise the inherent culture of your firm and how it could conflict with TCF	Examine different corporate culture models Consider the natural fit of your firm’s culture with TCF and where conflicts arise Case studies – impact of TCF contra indicators on reputation, turnover and operational costs
Assessing a culture	To know how to use a tool to evidence and measure culture	The value of evidence The TCIA© tool Variances against the FSA ideal Analysing and using the results
Changing behaviors and attitudes	To explore how people policies enable TCF to be embedded	Barriers to embedding TCF Essential elements to support TCF Syndicate exercise – identify key elements of recruitment, training reward and assessment
Has culture changed?	To indentify the key measures that will test culture on an ongoing basis	The key measures of culture for you How you can change your business Personal planning session

Money Back Guarantee

Corporate Training Partnerships offer a unique money back guarantee on all training courses.

We guarantee our training workshops or your money back. If you are attending a CTP event and are not satisfied by lunchtime of the first day, simply turn in your training materials and you will receive a full refund.

Attend one of our courses; then implement and use the strategies that you will learn and if you do not see measurable, tangible results in your performance then we do not deserve to keep your money - we will give you a full refund

To book or discuss your requirements contact us now on 01327 858292 or e-mail info@ctp.uk.com

Corporate Training Partnerships - Championing the Compliance Culture

Booking

If you are interested in booking this course, or if you have any questions, please call call us on 01327 858307.

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