Executive Coaching for FSA visits

To discuss your requirements or for further information contact us on 0203 170 5779 or email info@ctp.uk.com

Executive Coaching for FSA Visits Course outline

This half-day workshop is designed to enable executives to:  

 Gain insight into the purpose and design of the FSA’s supervision approach
 Practice responding to questions likely to be put by the FSA on an ARROW visit
 Experience the style and format of an FSA interview
 Recieve constructive and expert coaching to improve presentation of information

Executive Coaching for FSA Visits provides an opportunity for executives to practice responses in a safe environment with expert coaching and feedback. The FSA approach to supervisory visits invariably begins with a one to one interview with the executives undertaking significant influence functions. The FSA’s objective is to obtain reassurance that the firm has, or will have, in place the systems and controls that will enable it to comply.

We also create a tailored bank of questions that the FSA is likely to ask based upon our intelligence from the market and  the FSA's own information. To do this effectively we will require some information from the firm including the risk register and role profiles of the interviewees. Areas of interest in the initial interviews are likely to be: 

 Risks and risk controls
 Strategy
 Corporate Governance
 Structures and organisation
 Compliance culture
 Managing the competence of direct reports and staff generally

There will also be specific themes that the FSA will cover, for example, Conflicts of Interest and Treating Customers Fairly

Specific questions could include: -

“How is the board assured that risks are being identified, measured and monitored?”

“Is the risk management process embedded in the firm’s strategic planning process?”

“How do you maintain your competence?”

“How are serious concerns or breaches escalated?”


Who should attend

As part of the ARROW visit planning the FSA will have idenitified the people they wish to interview. They will always want to meet the senior management groups and will sometimes want to interview the people seeing customers or undertaking a more junior role in finance or customer. As a general guide all of the senior managers should attend this event.

How delegates will benefit

 Up date on current issues for the FSA
 Debate and agreement on the hot topics for the firm
 Consensus on the correct prepsentation of the way systems and controls operate
 Opportunity to practice the interview in a safe and constructive environment
 Do's and don'ts for the interview itself
 Areas where as indiviudals they should focus before the real thing

Training approach

The format of the event falls into three main parts: -

 Briefing on the questions and how best to structure a response
 Role-plays ideally comprises of one facilitator, two delegates
 Review and agreement on areas to be addressed

Programme outline

The coahing elements of the programme are lead by one consultant for three delegates. We recommend that all those to be interviewed attend the first and last sessions, breaking into syndicates for the coahcing. This ensures that everyone can contribute to the imnportant final session and agree responsibilities for any work to be undertaken before the visit.

As well as this group sessions individual one-to-one coaching sessions can be arranged, just ask.

Our Regulatory Team Consultants

Jayne Owen ACIB, MSI, Chief Executive, CTP

Jayne has over thirty years experience in the financial services industry and has worked within a regulatory body, the Investment Management Regulatory Organisation, Ernst & Young as well as Barclays Bank PLC and the National Westminster Bank Group.

AT CTP she has lead the approach to training and the focus on risk and compliance issues. She is passionate about the value that training should drive out for clients and goes to great lengths to ensure that all training is carefully designed to deliver to the objectives agreed.

Her commercial experience spans most aspects of financial services from sales and marketing to finance, risk management, planning and operations within regulated firms she therefore brings both a broad understanding of regulation as well as business acumen to bear on issues.

She is a Fellow of the Institute of Bankers, a member of the Securities Institute and an Associate of the Compliance Institute. She writes articles and is published on the approach to Training and Competence.


Colin Soden, FCIB, ATII, FSFA, CFP

Colin Soden is a consultant and training practitioner with extensive financial services experience. He has spent more than 30 years in the industry, during which time he has been Compliance Officer for a leading bancassurer as well as Sales Training Director responsible for the competence of its regulated sales force.

In 2000, he became a consultant, specialising in financial education (in all aspects of financial planning) and financial services regulation. Since then he has worked with financial publishers, insurance companies, professional institutes and regulatory bodies in the U.K. and Europe.

He has advised regulated firms on compliance issues, designed professional examination and competency frameworks, created and delivered regulatory and risk training for non-executive directors, and provided regulatory briefings for senior sales management.

He is a Fellow of the Chartered Institute of Bankers, a Fellow of the Society of Financial Advisers, an Associate of the Institute of Taxation, and a Certified Financial Planner. He is also an Associate of the Compliance Institute, and is vice chairman of the conference board.

To book your Executive Coaching for ARROW Visits or for further information please contact us on 

0203 170 5779 or e-mail info@ctp.uk.com

Corporate Training Partnerships - Championing the Compliance Culture

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