Foundation in sales
| Course Code: | |
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| Dates: | On a date of your choice |
| Venue: | At a location to suit you |
| Course Fees: | Available on application |
| CPD Credits: | 14 |
To discuss your requirements or for further information contact us on 01327 858292 or email info@ctp.uk.com
Foundation in Sales Course Outline
This 2-day Foundation in Sales programme is ideal for staff that have not previously been engaged in selling such as branch based customer service staff or outbound call centre staff. It gives them a flying start and leads to more, better quality sales.
If your organisation is failing to meet the sales targets set for branch based savings, lending and insurance products arrange this event to boost performance and give people the confidence and capability to enjoy the process.
Who should attend?
 Customer services staff and their managers
Designers of sales models
Marketing staff engaged in designing products for retail sales
How delegates will benefit
The course will enable you to:
See the process from the customer’s perspective
Recognise that you know more than customers who need your help
Practice opening the sales conversation
Explore needs and wants
Know when and how to close the sale smoothly and professionally
Understand and work confidently with any regulatory rules that apply
Training Approach
This workshop is uses a combination of trainer input, knowledge sharing with interactive syndicate work and case studies. We know that reuslts in the owrkplace come from practising the techniques in a training environment.
Group size is kept to a maximum of 12 to facilitate sharing of experience amongst the delegates
Workshop leader:
Led by experienced consultants who have been successful in sales themselves, the course provides interactive learning and the opportunity to practise sales skills in a “safe” environment. It includes the impact that FSA regulation brings to this market and explains the regulator’s perspective.
Programme Outline
Objectives
To know and apply a successful selling model
To gain confidence in undertaking the sales conversation with customers
To recognise the requirements of regulation and how this benefits consumers
Day 1 Content
Defending the society's market position through sales
Making customer contact in an ethical & compliant manner
Putting the customer at ease
Recalling personal experiences of sales
Turning customer interaction into sales opportunities
Converting product features into customer benefits
Discovering customer needs through questioning
Features & Benefits Exercise
Overcoming customer barriers and objections
Day 2
Recognising customer acceptance through body language
Closing sales face to face
Closing sales over the telephone
Making the next appointment/sale
Phone back consolidation
Personal Action Plans
To book this course or for further information contact us now on 01327 858292 or e-mail info@ctp.uk.com
Corporate Training Partnerships - Practical Support: Dynamic Delivery
Booking
If you are interested in booking this course, or if you have any questions, please call call us on 01327 858307.
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