Investigative Interviewing
| Course Code: |
INT 1110 |
|
| Dates: |
On a date of your choice |
| Venue: |
Central / City of London |
| Course Fees: |
Available on application |
| CPD Credits: |
12 |
This course can also be run in-house – to discuss your requirements please contact us on 020 7130 5779 or e-mail info@ctp.uk.com
Course outline & objectives
"Most useful course I have ever attended " Ms Chris Fisher MGM
"A good course run at a good pace" - Chris Gilpin
"Very enjoyable 2 days with lots of interesting information" Mark Bryan
"Excellent [trainer] kept the audiences attention throughout the two days " Margo Young
|
Talking with people or more formally 'interviewing' them has long been recognised as a core function for professionals in Compliance, Investigations, Fraud, AML, Audit and other Risk functions. Every fact-finding assignment and investigation relies heavily on investigative interviewing. In a typical investigation, it is thought up to 85% of all information is acquired in this way. It follows that the time and effort spent on improving the interview by planning ahead and using tried and tested techniques to reach valid, supported outcomes will be worthwhile.
This 2-day Investigative Interrviewing course is based upon the PEACE model used by police forces and other fraud investigation agencies. You will work through the theory and practice of interviewing using case studies designed to reflect typical situations you encounter.
The mnemonic PEACE stands for:
Planning and preparation
Engage and explain
Account
Closure
Evaluation
Who should attend?
You, if you're engaged in investigation, enforcement, compliance, conformance, auditing or fact-finding functions that require the professional skills necessary to effectively conduct probing interviews of individuals.
How delegates will benefit
By attending this event you will enhance your ability to conduct interviews with integrity and skill to obtain full and honest accounts in a wide variety of situations. You will have a deeper understanding of:
The concept of conversation management interviews
Effective questioning techniques
Interview research methodology
Preparing an interview room appropriate to the occasion
Producing a basic ‘Interview Plan’
Conducting a structured interview using the P.E.A.C.E. model
Establishing information that exposes the truth
Training Approach
This workshop uses a combination of trainer input, knowledge sharing with interactive syndicate work and case studies
Group size is kept to a maximum of 16 to facilitate learning and sharing of experience among the delegates
Workshop leader: Kenneth Washington
Your tutor will be Kenneth Washington, who is a highly experienced, self-motivated and hard working individual with extensive practical experience in the criminal justice system, firstly with a career in the police service as a uniformed officer then as a CID investigator and more latterly as a professional trainer and training consultant operating in both the private and public sectors.
Programme Outline
|
SESSION
|
CONTENT
|
| Introduction |
- Introductions
- Course Objectives
- Delegates expectations
|
Introductory exercise followed by
de-brief |
- Analyse existing questions and approach
- Building rapport
- Identifying performance improvements
|
Core interviewing skills and the principles
of Investigative Interviewing |
- Questioning model 5WH
- Five stages of the PEACE model
- Core skills of successful interviewing
|
| Introducing the Cognitive Approach - using five senses to assist memory recall |
- Outline of cognitive approach
- The five senses as memory prompts
- Linking 'context' and 'setting the scene'
|
Introducing the Free Recall approach and links made with the use of 'context'
The Mnemonic ADVOKATE (According to Existing Participant Knowledge)
|
- Planning and Preparation
- Engage and Explain
- Account
- Closure
- Evaluation
- ADVOKATE Mnemonic
|
| Exercise on taking statements using the Free Recall model followed by de-brief |
- SWOT analysis for personal development
- Use of model to gain maximum information
- Improving understanding of the need of a witness
- Anticipating future witness requirements
|
| Introduction to the Transactional Analysis Communication model |
- Who and what is involved in communication
- Consequences of getting the approach wrong
|
Day 2
|
SESSION
|
CONTENT
|
| Introduction of case study |
- Introduction of case study and workbook
- Issues raised from Day 1
|
|
Exercise on planning and preparation
|
- Practical arrangements for the interview room
- Building rapport through the use of transactional analysis model
- Roles of the lead interviewer and support interviewer
|
Introduction to Conversational
Management model |
- The PEACE model stages
- Challenging successfully, ethically, by dealing with evasion and deception
- Effective questioning techniques
- Note taking techniques using the Nine Square approach
|
Dealing with conflict
Using the correct Account methodology
Suspect Interview No. 1 and de-brief
|
- Role Play format experiencing all stages of an interview using the conversation management.
- Different pairs of interviewer to experience each stage followed by facilitator’s feedback.
|
Suspect Interview No. 2 and de-brief
Suspect Interview No. 3 and de-brief |
- Interviewee Account stage
- Listening skills, recognising body language, identifying topics for exploration, making best use of “lifestyle” questions
- Using probing questions to develop potential “Aces”
- Interviewer Account stage
- Presenting evidence without a challenge
|
Suspect Interview No. 4 and de-brief
CLOSURE OF WORKSHOP |
- Successfully challenging with delivery of “Aces”
- Consequence of getting the approach wrong
- Dealing with full and partial admissions
- Closing the interview
|
This course can be run in-house – for more information please call 020 3170 5779 or e-mail info@ctp.uk.com
CTP - Championing the Compliance Culture
Booking
If you are interested in booking this course, or if you have any questions, please call call us on 01327 858307.