MCOB: Evidencing the Quality of Advice

Course Code:	5011
Dates:	On a date of your choice
Venue:	Novotel Tower Brdige
Course Fees:	Available on application
CPD Credits:	6

To discuss running this course in-house please contact us on 01327 858292 or email enquiries@ctp.uk.com

MCOB - Evidencing the Quality of Advice Course Outline

This unique MCOB workshop provides practical help on how to evidence the quality of advice given when conducting mortgage sales. This has been a hot topic for the FSA for the last couple of years with a series of thematic work being undertaken focusing in depth on the following topics where particular problems were found from previous research:

affordability
training and competence
senior management responsibilities.

The scope of this work has increased to look closely at affordability in the sub prime market. Led by a consultant well versed in the rules but, more importantly, with practical experience of working in the industry, you will explore the best ways to put in place systems and controls to ensure quality advice is given – and you can prove it!

This course will focus on the practical difficulties the MCOB rules pose to the firm

Who should attend?

This event is essential for anyone in a management role with responsibility for mortgage advice or those in compliance, risk or T&C function responsible for monitoring systems and controls. It would also be suitable for a group of Supervisiors, responsible for overseeing the work of mortgage advisers.

How delegates will benefit

If you want to reduce Regulatory Risk and avoid the costs associated with enforcement action attending this workshop will enable you to identify the common traps people fall into and cover them before they become and issue. You will understand the importance of the following issues and know how to improve your firms’ performance, including:

How best to ensure you have the right people with the right skills
Remuneration policies that avoid conflicts you cannot manage
The key performance indicators that matter
Essential elements of the sales process
Setting standards for advice to benchmark performance against
What can be measured from a TCF perspective?
What MI is essential and how can it be used to manage risk

Training Approach

This workshop is uses a combination of trainer input, knowledge sharing with interactive syndicate work and case studies. The group size is kept to a maximum of 15 to facilitate sharing of experience amongst the delegates.

Workshop leader: Trevor Quinn-Thomas

Trevor Quinn-Thomas brings a unique set of experience and knowledge to deliver training with real insight into both the regulators requirements and the practical business issues. He has worked for Corporate Training Partnerships on a range of assignments where his understanding of business imperatives, FSA regulation coupled with superb training skills has enabled him to deliver some complex and challenging events. In the last 4 years he has been engaged in designing and delivering training programmes and providing regulatory advice on the rules of the FSA for mortgage brokers, general insurance brokers, insurance companies and lenders. He has first hand experience of the impact of MCOB and knows where the risks of enforcement action rest.

Trevor started his career as a financial adviser for Barclays Life Assurance and, unusually, moved to the Compliance function when regulation took hold. His communication skills took him into training and he left Barclays in 2002 as the Manager of Regulated Training for a sales force of some 1,500 people. Trevor holds the Professional Investment Certificate (AFPC equivalent), FPC, CeMAP. He is also a qualified NLP practitioner.

Programme Outline

Session	Aim	Content
Reviewing the current environment for advice	To establish an up to date and common understanding of the rules and current enforcement actions requirements.	The MCOB rules and their scope The T&C requirements How TCF impacts this activity How the FSA is enforcing the rules
The right people	To identify key elements of the recruitment and remuneration of advisers	Key controls in recruitment The critical role of remuneration – are you rewarding the right behaviors? Links to TCF culture Case study – Recruitment and remuneration identifying the pitfalls
Supervision	To test the controls your T&C scheme and supervisory regime provide Assessing competence initially and on an on going basis	Knowledge and skills of advisers and supervisors Observations – how often Syndicate exercise - the competence framework for supervisors
Clarity of the advised process	To set clear standards for advice, fact find content, file content.	The sales process – one/two stage, checking standards and feedback. Critical elements of the fact find to establish affordability and suitability Post sale communications setting out WHY the recommendation is suitable.
Management information	To indentify a set of KPI’s to measure, monitor and manage advisors	Suitable KPI’s for mortgage advisers Hot topic areas to focus upon Case study – Using a set of MI analyse appropriate actions to take.
Risk and risk controls	To identify and apply appropriate risk management controls.	Risk elements from the firms and the FSA’s ARROW and TCF perspectives Risk controls to prevent and remedy failure Format for recording and reporting risk from mortgage advice

Money Back Guarantee

Corporate Training Partnerships offer a unique money back guarantee on all training courses.

We guarantee our training workshops or your money back. If you are attending a CTP event and are not satisfied by lunchtime of the first day, simply turn in your training materials and you will receive a full refund.

Attend one of our courses; then implement and use the strategies that you will learn and if you do not see measurable, tangible results in your performance then we do not deserve to keep your money - we will give you a full refund.

Available in-house. To book or discuss your requirements please contact us now on 01327 858292 or email enquiries@ctp.uk.com

Corporate Training Partnerships - Championing the Compliance Culture

Booking

If you are interested in booking this course, or if you have any questions, please call call us on 01327 858307.

Linked In

RSS

““The review of our T&C scheme carried out by CTP really tested our controls and showed us how to make the approach more efficient in a practical and business focused context.”
- Liz Cameron, Head of Direct Sales Compliance, Scottish Widows
“Very timely, excellent content, covered a lot in a short time.”
- by Nicky Christofides, Head of Compliance at GE Money
“CTP provided us with a versatile range of training services from e based testing to technical modules and skills training for our advisers and sales management. They work quickly to satisfy deadlines and think creatively to achieve sustainable results. ”
- Ian Lockhart, Sales Operations Director, Scottish Widows
“I would recommend this event on Understanding Insurance Accounting to anyone new to the insurance industry whether or not they are proficient in financial accountancy. ”
- David Statham, Group Internal Auditor, IGI Insurance
“Role play situations really helped to put the theory of the course into an understandable context that I could relate to.”
- Countrywide
“An excellent industry focused overview of the subject pitched at the right level for all attending. We took value from the day as a team.”
- Barclays Insurance Services Ltd
“Good structure, content and pace of learning”
- Group Compliance Manager, Clarke Roxburgh
“An excellent all round briefing with detail and in depth exploration where necessitated”
- Tim Sierwald, Audit Manager, Assurant Solutions
“The session really made me think about the how to apply the theory of Risk Based Management. Lots of great thought provokers and break out sessions were extremely useful. ”
- Anna Mansbridge, Business Quality Technician, Allianz Cornhill
“We commissioned CTP to undertake a competency review. They listened well, spoke our language, took time to understand our needs and provided a workable solution in a cost effective manner.”
- John Moffatt, Compliance Director, Riverstone
“Pitched at appropriate level with good mix of tell and activity based learning”
- Legal & General
“A difficult subject communicated effectively and in a relaxed manner. Thank you.”
- S J Fisher, Managing Director, Colemans
“CTP have a thorough understanding of the "regulation" … but more importantly the ability to … translate it into company process efficiently and with the minimum of fuss.”
- John Constable, Head of People Development, JLT Risk Solutions Ltd
“A very succinct and highly knowledgeable explanation and presentation of the subject”
- Duncan Howorth, Managing Director, JLT
“CTP very quickly got to grips with our requirements and tailored the course to meet our needs. We had a fantastic dialogue going with our management group. ”
- MD, Assurant Solutions
“CTP's training gave me a vital opportunity to consider the Arrow 2 process and has given me a head start in preparing for this important business event ”
- Simon McCulloch, Business Development Director, Countrywide
“The trainer had superb knowledge of our company, our industry, the regulator and communicated in 'plain English'. There was no jargon. An excellent day! ”
- Ceara Joyce, Head of Risk with Profits, Legal and General
“I found this event of great benefit. Trainer is fantastic. One of, if not the, best courses I have ever been on. Thank you so much.”
- Rensburg Sheppards
“This was fantastic - I would not hesitate to go on another of these courses in the future. Thoroughly recommended. Very good -knowledgeable & approachable”
- Harsa Charman, Liverpool Victoria
“Excellent course, useful practical tools given”
- Co-operative Bank
“Essential event for anyone attending an FSA ARROW visit meeting”
- James Cooper, Financial Controller, Locktons
“Very knowledgeable course leader who used his practical experience well.”
- By Derek Wood, Compliance Manager at Skandia UK
“Useful consideration of the compliance function in the round. Some good reminders and food for thought to help benchmark where our complaince function is.”
- By David Lingwood, Group Compliance Officer, IGI Insurance Co Ltd
“Corporate Training Partnerships have carried out two major projects for us involving consultancy, project work and training of a group of our managers. We were very happy with the results of their work which are standing the test of time.”
- Karen Martin, HR and Communications Director, Britannic Assurance
“I would strongly urge senior managers in the insurance industry to attend this course which really prepares you for FSA interviews.”
- Paul Williams, regional Managing Director, Folgate (Towergate)

Corporate Training Partnerships Ltd, London Office: 60 Lombard Street, London, EC3V 9EA. Tel: 0203 1705779
Milton Keynes Office: Suite 1:20, Second Floor, Norfolk House East, 499 Silbury Boulevard, Milton Keynes, Buckinghamshire, MK9 2AH Tel: 01908 488170

Web Design by Zarr