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Managing Business Processes
| Course Code: | 2035 |
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| Dates: | On a date of your choice |
| Venue: | At a location of your choice |
| Course Fees: | Available on application |
| CPD Credits: | 14 |
To discuss your requirements or for further information contact us on 01327 858292 or email info@ctp.uk.com
Managing Business Processes Course Outline
Understanding “how the work works” is the first step in knowing what can be done better, faster and more efficiently. This two day Managing Business Processes course will give you the tools and techniques to examine your business from the customer’s perspective (internal or external); to see where what you do adds value and where errors and inefficiency get in the way of improvement.
The course builds from an understanding of the elements of business processes and provides you with a methodology for mapping how your own processes work; where they interact with each other and the elements outside of your control.
You will progress to recognising where the “pinch points” are that cause you to re-work elements or where you wait for information or actions to take place before you can proceed.
Most importantly, when you have analysed what the problems are, you need to be able to make a compelling business case to change the way the business works.
You will have the opportunity to work in small groups, applying theory to case studies based on real life situations. This is a fully interactive programme with the minimum of “lecture” style and the maximum of “hands on” application.
Who should attend
Essential for team leaders and managers at all levels if you're responsible for managing the systems, processes and policies that deliver business outcomes.
Why you should attend
 Understand the theory and practice of process mapping
Be able to apply that theory to recognise duplications, blockages and the critical points
Explore and evaluate options for change
Create and present a business case to gain buy-in to change
Manage changes to processes, planning and monitoring techniques
Institute continuous business improvement
Course Leader: John Constable
John has an extensive and varied experience in training, consulting, project management and business change management for a range of areas starting in the Royal Airforce and in recent years the Insurance industry.
His versatility allows him to use appropriate skills to lead groups of managers providing current and relevant examples to illustrate points and draw parallels to clarify complex points. As a trainer, coach and facilitator in his own right, John has devised and implemented a succession of innovative and highly original events
John has a BA (Hons.) History degree from Kings College London, he holds a Diploma in Management from Henley and is a Member of Chartered Institute of Personnel and Development. He has various accreditations for the use of psychometric evaluation tools.
The Programme
| Day 1 |
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| Session |
Aim |
Content |
| The world of process management |
To know the background and developments in process management |
- The theory of process management
- The Six Sigma approach
- BIT Business Improvement techniques
- How this approach can help organisations
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| What is a process? |
To identify business processes that are key to the success of organisations |
- Definitions of process
- Why have processes?
- Syndicate exercise – identifying common business processes for different businesses
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| Process Mapping |
To understand the technique and it’s value to you as a manager |
- Mapping processes
- What the different symbols mean
- Preparing to process map – essential information
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| The elements of process |
To explore the different elements that make up a process |
- What are the tasks that make up a process from decision making to completing forms to achieving the output
- Do’s and Don’ts of process mapping
- Case studies identifying elements and putting them in sequence
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| Identifying optimum performance |
To review the map and consider measures of time and cost that can be used as benchmarks |
- Duplications and re-work
- Delays caused by time consuming tasks
- Efficient elements and inefficient elements
- Determining root cause
- What constitutes efficiency?
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| CLOSE |
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| Day 2 |
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| Session |
Aim |
Content |
| Problem solving. |
To explore techniques for identifying the changes that must be made |
- Seven steps to problem solving
- Evaluating options
- Case study – review a process map and identify what should change
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| Building the business case |
To know how to build a case for change • Elements of a business case |
- Analysing cost and time
- Finding the benefits and identifying monetary value
- Creating the cost/benefit analysis
- Creating the report
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| Presenting the case for change |
To build a presentation to gain buy in for the changes you want to make |
- Consider your audience
- Syndicate exercise – identifying and overcoming objections
- Answering questions before they are asked
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| Planning the implementation |
To use a model for implementing change |
- Plans and critical paths
- Assessing risk areas
- Gaining buy in
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| Measuring the benefits |
To know how to monitor and manage continuous business improvement |
- Identify KPI’s
- Sourcing the data
- Presenting the data to all interested parties
- Using measures to improve performance
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To book, discuss your requirements or for further information contact us now on 01327 858292 or email info@ctp.uk.com
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Booking
If you are interested in booking this course, or if you have any questions, please call call us on 01327 858307.
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