Managing Operational Risk - Practical Approaches for Financial Services

Course Outline & Objectives

Operational risk has been described by the Basel Committee as “the risk of losses resulting from inadequate or failed internal processes, people and systems, or from external events.”

While many financial services organizations will have a specialist Risk professional or team managing the risk model, the actual, day to day risks are managed within the business functions. However sophisticated the risk model, therefore, it is critical that managers in the business, who may not be dedicated risk specialists, have the understanding and skills to manage the risks they encounter on a daily basis.

By relating the principles of risk management to everyday business situations, this highly practical course will help you translate the theory of risk management into workable techniques for managing the operational risks in your area and increasing your risk management effectiveness.

In addition, the programme will also illustrate how operational risk management can be a useful tool for achieving targets and goals and improving business performance.

Attending this course will enable you to:

• Relate the principles of risk management to everyday business situations
• Translate the theory into workable and effective risk management techniques
• More usefully interpret and report the risk data you receive
• Distinguish between the controllable and uncontrollable: focus resource
  where impact is possible
• Pinpoint the real causes of risk issues, using a range of recent case studies
• Identify and assess options for improving your current risk controls
• Define the KPIs that help you monitor the overall level of operational risk
• Use operational risk management to drive performance improvements
• Review your current risk management methodology in the light of industry experiences and FSA expectations

Who Will Benefit?

This course is essential for Managers of a Support or Business function who are responsible for monitoring, managing and reporting on risks. It is also suitable for Risk Specialists new to a Risk Management role.

This event is not intended for risk specialists or individuals with a high degree of risk management experience. Rather, it has been specifically developed for General, Departmental, Operations and Administrative managers who wish to improve their business performance through effective risk management processes and behaviours.

The exercises and case studies employed will be of most relevance to those from Banks, Building Societies, Insurance Companies, Wealth Managers and Intermediaries.

Training Approach

You will have the opportunity to work in small groups, applying theory to case studies based on real life events where the quality of risk management played its part in success and failure. This is a fully interactive programme with the minimum of “lecture” style and maximum of “hands on” application. Group size is kept to a maximum of 16 to facilitate knowledge transfer and sharing of experience among the delegate.

Workshop Leader: Philip Ingle

Phil has worked with CTP for over 7 years as a management and training consultant and his energetic training style, combined with clear communication of complex issues, has helped people at all levels of business to develop critically important skills in risk management, people management and strategy development. Phil holds an MBA (Cranfield) and is a graduate of the Chartered Institute of Personnel and Development. He is a Master Practitioner of Neuro Linguistic Programming and holds Level ‘A’ Certificate of Competence in Occupational Testing from the British Psychological Society. He is an Associate of the Chartered Institute of Bankers and holds the Financial Planning Certificate. He is also a member of the Institute of Directors and Professional Speakers Association.

Course Programme

Booking