Motor Claims Handling Intermediate

Course Code:
Dates:	On a date of your choice
Venue:	Venue of your choice
Course Fees:	Available on application
CPD Credits:	6+

Course Overview & Objectives

This workshop is designed for those who are new to the handling of motor third party claims. The focus of the course will be to understand the overall claims handling process for third party claims and the legal principles in establishing liability. The course will focus on establishing liability and the quantification of property damage claims.

Attending this course will enable you to:

Understand the benefits of the claims service to key stakeholders
Apply the principles of insurance to third party claims
Assess liability for motor accidents
Identify and apply appropriate statute and case law to third party claims
Understand the investigation options and how to quantify a third party claim
Identify opportunities for recoveries
Understand key elements of the litigation process

At the end of the course you will have both a greater knowledge and understanding of the subject matter and be more confident in handling claims

Who should attend?

This workshop will offer practical help and support for anyone who is handling third party motor claims

Training Approach

This workshop uses a combination of trainer input, interactive syndicate work and case studies.

Course Leader: Beverley Lyn MBA FCII

Beverley has over 25 years’ experience in the UK General Insurance Industry. Initially starting work in an Insurance Broker, she then moved into the general insurance market and followed a technical claims career path with Zurich and Independent. More recently she worked for AXA insurance in senior claims roles where she was responsible for the development of its Training Academies. Beverley combines her strong technical knowledge with a passion for developing people to deliver a learner centred, interactive and practical workshop. Beverley owns her own business providing consultancy, training and coaching services to a number of organisations, including insurers, brokers, training firms and the Chartered Insurance Institute, for whom she has authored elements of the CII syllabus.

Workshop Programme

Session	Content
Outlining the benefits of an effective third party claims handling service	The importance of the claims process to key stakeholders How to deliver excellent customer service via a claims service
Understand the key elements of the third party claims process	How suppliers are used in the service chain Reserving Pro-activity and its application to third party claims Investigation techniques available and their appropriate use
Assessment of liability for motor accidents including an understanding of negligence and key case law	Duty of care Breach of Duty Road Traffic Act 1988 Contributory Negligence
Investigation and quantification of third party property damage claims	Investigation options Heads of claim Settlement options Use of suppliers Documentary evidenc Fraud indicators
Identification of recoveries	Subrogation Salvage and abandonment Market agreements
An introduction to the litigation process	The impact of litigation on the Insurance industry Civil procedure rules MoJ reforms

Booking

If you are interested in booking this course, or if you have any questions, please call call us on 020 3170 5779.

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