Operational Risk Management
| Course Code: | 1005 |
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| Dates: | On a date of your choice |
| Venue: | At a location of your choice |
| Course Fees: | Available on application |
| CPD Credits: | 12 hours |
Also available to be run in-house – to discuss your requirements contact us on 01327 858292
or e-mail info@ctp.uk.com
Operational Risk Management Course Outline
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"Useful and enjoyable - made me more comfortable about risk assessment/monitoring." - Capita Life and Pensions
"An excellent overview with practical tips on deqling with the issues" - GE Money Home Lending
"Excellent - well explained and made understandable, which is a relief" - Millennium Insurance Brokers Ltd
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Specifically designed to show how operational risk management can be a useful tool for achieving targets and goals, this course enables you to make sense of the risk-based approach and to translate the theory of risk management into workable techniques for improving business performance.
Operational risk has been described by the Basel Committee as “the risk of losses resulting from inadequate or failed internal processes, people and systems, or from external events.”
The Risk area specialist may be responsible for managing the risk model but the actual risks are managed in the business functions. This course will de-mystify the language and provide the tools to help you to manage the operational risks that arise in your area.
Who should attend?
This course is a must if you're al manager of support or business function, responsible for monitoring, managing and reporting on risks in your business. This course is also suitable if you're a Risk Specialist who's new to a Risk Management role.
How delegates will benefit
By the end of the course you'll:
Fully understand the theory and language of risk management
Be able to apply that theory in your business and recognise what outcomes you can change for the better
Know how to usefully interpret the risk data you receive
Distinguish between the controllable and uncontrollable so that effort is expended where impact is possible
Identify and assess options for improving your current control of risks
Benchmark your interpretation and approach against industry good practice
Training Approach
You'll have the opportunity to work in small groups, applying theory to case studies based on real life events where the quality of risk management played its part in success and failure. This is a fully interactive programme with the minimum of “lecture” style and maximum of “hands on” application.
Group size is kept to a maximum of 15 to facilitate sharing of experience amongst the delegates
Workshop leader: Philip Ingle
Phil has worked with us for over 7 years as a management and training consultant and his energetic training style combined with clear communication of complex issues has helped people at all levels of business to develop critically important skills in risk management, people management and strategy development.
Phil holds an MBA (Cranfield) and is a graduate of the Chartered Institute of Personnel and Development. He is a Master Practitioner of Neuro Linguistic Programming and holds Level ‘A’ Certificate of Competence in Occupational Testing from the British Psychological Society. He is an Associate of the Chartered Institute of Bankers and holds the Financial Planning Certificate.
Programme Outline
| DAY 1 |
AIM
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CONTENT
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| Risk And Reality |
To look at the role of risk management.
To discover how successful risk management enables other business objectives to be met.
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- How operational risk varies between customer facing staff, contact centres and central functions.
- How existing risk procedures reflect the probable barriers to business expansion.
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| What is risk? |
To draw on examples of risk from various business situations.
Consider different elements of risk measurement through the Risk Matrix. |
- How to identify key risk indicators.
- The relationship of controls to risk and suitable
- indicators. The role of KPI’s and how they reflect both risk and control.
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Categories of Risk
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To explore different areas of risk. |
- Potential scenarios.
- Impact of action and inaction on business objectives.
- Case studies.
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| Risk And Regulation |
To review FSA’s requirements.
To explore risks in this critical area.
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- How risks can be quantified and monitored on a regular basis.
- Syndicate exercise identifying risk and ranking them according to likelihood and impact.
- Review of case studies focusing on impact of failed risk assessment.
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| How are those risks controlled? |
To consider what methods are used to minimise those risks and their effectiveness for different groups.
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- Syndicate exercises to discover how these are monitored in future.
- How well they work in practice.
- What better methods may reduce the impact of these risks further?
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| DAY 2 |
AIM
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CONTENT
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| Practical steps to prioritising and managing risk |
Applying the principles |
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| Key Performance Indicators |
To identify the KPI’s that help monitor the overall level of operational risk. |
- Review ways of reporting to senior management that gives early warning of changes for the worse
- Case studies to help identify isolated incidents and prevent them turning into disasters.
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| Practical Risk Analysis and Business Performance Part 1 |
To examine how to develop a systematic approach to riskmanagement. |
- Identify the right data.
- Establish the root cause of adverse and beneficial trend.
- Enable analysis of options to correct or enhance the position.
- Assessing and selecting the most appropriate action
- Implementing change.
- Monitoring the effectiveness of that action.
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Practical Risk Analysis and Business Performance Part 2
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To use a model of effective risk management. |
- Case study with practical application for this model.
- Syndicate exercises to examine benefits of effective risk management and cultural barriers that may exist.
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| Implementing new Risk Behaviours |
To discover ways to fully involve those responsible for risk on a day-to-day basis. |
- Look at ways to prioritise risk management.
- Enable managers to manage risk rather than simply monitor the data.
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Money Back Guarantee
Corporate Training Partnerships offer a unique money back guarantee on all training courses.
We guarantee our training workshops or your money back. If you are attending a CTP event and are not satisfied by lunchtime of the first day, simply turn in your training materials and you will receive a full refund.
Attend one of our courses; then implement and use the strategies that you will learn and if you do not see measurable, tangible results in your performance then we do not deserve to keep your money - we will give you a full refund
Also available to be run in-house. To book or discuss your requirements contact us now on 01327 858292
or e-mail info@ctp.uk.com
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Booking
If you are interested in booking this course, or if you have any questions, please call call us on 01327 858307.