T&C in Insurance

Course Code:
Dates:	On a date of your choice
Venue:	Central London
Course Fees:	Available on application
CPD Credits:	6

Course Outline
This course will focus on the particular challenges to general insurance firms presented by the limited Training and Competence (T&C) rules, the overarching competence standard for all staff and the shift to a principles, outcomes based approach. Training and competence failure is frequently a root cause of major FSA enforcement actions, where there have been many cases of breaches of Principle 2 for Businesses: "A firm must conduct its business with due skill, care and diligence." Clearly, firms must be able to evidence effective controls for the competence of all staff.

It is designed to help those engaged in setting and managing T&C standards to ensure a proportionate approach which satisfies regulatory expectations through aligning training and competence with the company’s strategy, operations and performance management. It will go beyond a regulatory ‘tick box’ approach.

In summary the aim is to create a practical risk and outcomes based approach to the management of T&C, with Key Performance Indicators to monitor and report on its effectiveness.

How Will Delegates Benefit
This workshop will help you to:

• Benchmark your approach against regulatory developments and industry best practice
• Explore the T&C failures in relevant enforcement actions
• Focus on the outputs and make the links between T&C and regulatory initiatives like TCF
• Identify the essential elements for maintaining competence
• Examine the T&C tools and techniques available to the industry
• Apply the key role of supervision in making your scheme effective
• Build your training plan for the coming year
• Validate the management information you use
• Identify the risks and on-going controls
• Understand how the FSA approach T&C in an ARROW visit

Who Will Benefit
You should attend the event if you have responsibility for:

• High level oversight of T&C in your firm
• Managing the training function
• Monitoring compliance with T&C requirements

Training Approach
This workshop combines trainer input, knowledge sharing with interactive syndicate work and case studies. Group size is kept to a maximum of 15 to facilitate experience sharing amongst the participants

Course Leader: John Constable
John has 16 years training experience with both insurers and brokers. His versatility allows him to lead both technical and developmental events and provide “joined up thinking”, using current and relevant examples to illustrate and clarify points. Training and coaching in many business subjects, he brings to them commercial awareness, reality and energy. He was Head of People Development at JLT Risk Solutions where he engineered a number of critical projects to support the business, including the development and implementation of robust structures, policies and procedures to comply with the FSA’s requirements for Training & Competence. He frequently consults on performance management, training strategy and processes, role profiling and appraisal/performance review.

Session	Aim	Content
Update on the rules and their application	Clarify FSA expectations of T&C for for general insurance firms	Reviewing the rules and the implications of a principles based approach SYSC v T&C Sourcebook v TCF T&C elements of enforcement actions
Maintaining competence on a ongoing basis	Identify measures which specify, assess and monitor competence	Identifying competence, skills and knowledge Setting benchmark competence standards Using competence and competency matrices Optimising the job description/role profile
The key role of supervision	Establish a robust process for monitoring and developing the skills of supervisors	T&C Policy: a principles based health check T&C within performance management: appraisal review for supervision and development A competence framework for supervisors
T&C strategy and planning	Construct a proactive, output oriented training plan	Identifying the end to end process Annual training planning: to demonstrate regulatory robustness and a business imperative
Key Performance Indicators and Management Information	Set appropriate controls and reporting	Defining valid KPI’s Producing Management Information to review inputs and monitor outputs Reporting information to understand issues
FSA monitoring and T&C	Know how to manage regulatory risks in relation to T&C	Regulatory priorities and their implications for T&C The FSA's approach to Arrow visits Typical questions concerning T&C

Booking

If you are interested in booking this course, or if you have any questions, please call call us on 01327 858307.

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““The review of our T&C scheme carried out by CTP really tested our controls and showed us how to make the approach more efficient in a practical and business focused context.”
- Liz Cameron, Head of Direct Sales Compliance, Scottish Widows
“Very timely, excellent content, covered a lot in a short time.”
- by Nicky Christofides, Head of Compliance at GE Money
“CTP provided us with a versatile range of training services from e based testing to technical modules and skills training for our advisers and sales management. They work quickly to satisfy deadlines and think creatively to achieve sustainable results. ”
- Ian Lockhart, Sales Operations Director, Scottish Widows
“I would recommend this event on Understanding Insurance Accounting to anyone new to the insurance industry whether or not they are proficient in financial accountancy. ”
- David Statham, Group Internal Auditor, IGI Insurance
“Role play situations really helped to put the theory of the course into an understandable context that I could relate to.”
- Countrywide
“An excellent industry focused overview of the subject pitched at the right level for all attending. We took value from the day as a team.”
- Barclays Insurance Services Ltd
“Good structure, content and pace of learning”
- Group Compliance Manager, Clarke Roxburgh
“An excellent all round briefing with detail and in depth exploration where necessitated”
- Tim Sierwald, Audit Manager, Assurant Solutions
“The session really made me think about the how to apply the theory of Risk Based Management. Lots of great thought provokers and break out sessions were extremely useful. ”
- Anna Mansbridge, Business Quality Technician, Allianz Cornhill
“We commissioned CTP to undertake a competency review. They listened well, spoke our language, took time to understand our needs and provided a workable solution in a cost effective manner.”
- John Moffatt, Compliance Director, Riverstone
“Pitched at appropriate level with good mix of tell and activity based learning”
- Legal & General
“A difficult subject communicated effectively and in a relaxed manner. Thank you.”
- S J Fisher, Managing Director, Colemans
“CTP have a thorough understanding of the "regulation" … but more importantly the ability to … translate it into company process efficiently and with the minimum of fuss.”
- John Constable, Head of People Development, JLT Risk Solutions Ltd
“A very succinct and highly knowledgeable explanation and presentation of the subject”
- Duncan Howorth, Managing Director, JLT
“CTP very quickly got to grips with our requirements and tailored the course to meet our needs. We had a fantastic dialogue going with our management group. ”
- MD, Assurant Solutions
“CTP's training gave me a vital opportunity to consider the Arrow 2 process and has given me a head start in preparing for this important business event ”
- Simon McCulloch, Business Development Director, Countrywide
“The trainer had superb knowledge of our company, our industry, the regulator and communicated in 'plain English'. There was no jargon. An excellent day! ”
- Ceara Joyce, Head of Risk with Profits, Legal and General
“I found this event of great benefit. Trainer is fantastic. One of, if not the, best courses I have ever been on. Thank you so much.”
- Rensburg Sheppards
“This was fantastic - I would not hesitate to go on another of these courses in the future. Thoroughly recommended. Very good -knowledgeable & approachable”
- Harsa Charman, Liverpool Victoria
“Excellent course, useful practical tools given”
- Co-operative Bank
“Essential event for anyone attending an FSA ARROW visit meeting”
- James Cooper, Financial Controller, Locktons
“Very knowledgeable course leader who used his practical experience well.”
- By Derek Wood, Compliance Manager at Skandia UK
“Useful consideration of the compliance function in the round. Some good reminders and food for thought to help benchmark where our complaince function is.”
- By David Lingwood, Group Compliance Officer, IGI Insurance Co Ltd
“Corporate Training Partnerships have carried out two major projects for us involving consultancy, project work and training of a group of our managers. We were very happy with the results of their work which are standing the test of time.”
- Karen Martin, HR and Communications Director, Britannic Assurance
“I would strongly urge senior managers in the insurance industry to attend this course which really prepares you for FSA interviews.”
- Paul Williams, regional Managing Director, Folgate (Towergate)

Corporate Training Partnerships Ltd, London Office: 60 Lombard Street, London, EC3V 9EA. Tel: 0203 1705779
Milton Keynes Office: Suite 1:20, Second Floor, Norfolk House East, 499 Silbury Boulevard, Milton Keynes, Buckinghamshire, MK9 2AH Tel: 01908 488170

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