25 Apr 2023, Live Online
9:30am to 12:45pm
All firms involved in retail business have a significant amount of work to do to ensure that they will meet their obligations under the Consumer Duty by the end of July 2023. An essential aspect of these preparations is to ensure that all staff throughout the organisation are fully aware of their personal responsibilities under the Duty. Thus relevant and role-specific training will be called for, as well as ensuring that everyone subject to the Conduct Rules understands how the new Conduct Rule will impact their role.
This focused workshop will help firms meet the challenge of delivering relevant, effective and engaging Consumer Duty and Conduct Rules training across their organisations.
Attending this practical workshop will help you:
This practical workshop has been designed to equip Line Managers and Supervisors with the tools and techniques needed to deliver relevant training about the Consumer Duty to their colleagues. It is also suitable for those in Compliance, Human Resources and the Learning and Development functions who have responsibility for ensuring the effectiveness of their firm’s training arrangements in preparation for the Consumer Duty. This course is suitable for participants from both dual-regulated (PRA and FCA) and solo-regulated (FCA) firms which will be in scope to the Consumer Duty.
This course will be delivered via a real time slide sharing and live audio-visual platform, accessible by desktop computer, laptop, tablet or smartphone. Delegate numbers will be limited to ensure a high-quality learning environment.
Charles Cattell is a consultant and training practitioner with extensive expertise across the finance sector. He advises, trains and develops a broad range of financial services clients and their senior managers about the human aspects of regulation with a particular focus on people risk, competence and expertise and corporate culture. His clients include banks, product providers, intermediary firms, and insurers with whom he works at a senior level on learning, leadership, regulatory and corporate governance issues. Charles also works with trade associations, examining bodies and regulators, whom he has advised on competence and professionalism issues. He is a Chartered Fellow of the Chartered Institute of Personnel and Development, a Chartered Member of the Chartered Institute for Securities & Investment and a Chartered Insurance Practitioner and an Associate of the Chartered Insurance Institute.
Session | Content |
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Introduction |
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What is the Consumer Duty? |
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What is expected of firms? |
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What is expected of individuals? |
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Delivering the messages |
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Achieving learner engagement |
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Embedding the learning |
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This course can be delivered in-house at a time and location to suit your business and tailored to suit your people and organisation. We can also create bespoke training when something very specific is needed.Please contact us to discuss your requirements in more detail and at no obligation.