28 Mar 2023, remote delivery
9:30am to 12:45pm
Course fees: £475.00 + vat per person
Savings for multiple registrations
The new Consumer Duty is to be introduced this month. It will apply directly to all firms involved in retail activity and will also have implications for firms involved in wholesale and institutional business. The Consumer Duty will create an additional FCA Principle, three cross-cutting rules for all regulated sectors and four specific outcomes for the firm-customer relationship.
As proposed, the Consumer Duty will result in major changes to conduct requirements and reporting arrangements in all retail and retail-connected businesses. Significant changes are proposed to senior management’s obligations under the Senior Managers and Certification Regime and also to the Conduct Rules, where a new Conduct Rule will apply to all staff. To support the Consumer Duty, changes will need to be made to firms’ HR policies and procedures, including Training and Competence, incentive schemes and performance management and appraisal regimes.
The FCA is expecting firms to start preparing now for the implementation of these changes which will come into force in Spring 2023.
Attending this focused half day course will help you:
Anyone responsible for key HR activities within a financial services organization, especially those involved directly or indirectly with retail business. This encompasses: Talent Management, Employee Benefits, Recruitment, Training, L&D, Organisational Development, Administration and Record Keeping. The course is also valuable for individuals in Risk, Compliance and Audit with responsibilities for monitoring HR activities.
Charles Cattell is a consultant and training practitioner with extensive expertise across the financial services sector. He advises, trains and develops a broad range of financial services clients and their senior managers about the human aspects of regulation with a particular focus on managing people risk, the development of competence and expertise and the enhancement of corporate culture. His clients include banks, product providers, intermediary firms, and insurers with whom he works at a senior level on learning, leadership, regulatory and corporate governance issues. Charles also works extensively with trade associations, examining bodies and regulators, whom he has advised on competence and professionalism issues. He is a Chartered Fellow of the Chartered Institute of Personnel and Development, a Chartered Member of the Chartered Institute for Securities & Investment and a Chartered Insurance Practitioner and an Associate of the Chartered Insurance Institute.
Session | Content |
HR in a regulated environment |
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What is the Consumer Duty? |
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The Consumer Duty and the SMCR |
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The Consumer Duty and the Conduct Rules |
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The Consumer Duty and Culture |
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Embedding the Consumer Duty |
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This course can be delivered in-house at a time and location to suit your business and tailored to suit your people and organisation. We can also create bespoke training when something very specific is needed.Please contact us to discuss your requirements in more detail and at no obligation.