Do you have the right Culture? - 14/12/2017
The Training Environment For Financial Services

Do you have the right Culture?

14 Dec 2017, London

9:00am to 1:00pm

Outline & Objectives

The culture within financial services organisations is being examined - and challenged - to an unprecedented degree, by regulators, investors, politicians and the media.
Any perception of cultural problems in a financial institution is likely to have severe consequences for the business, and senior management in particular, as recent events have shown.

If you are responsible for establishing or influencing culture in your organisation, this focused and practical half day workshop will help you address three critical questions:

  1. Do you have the 'right' organisational culture?
  2. Are you measuring and monitoring culture effectively?
  3. How can you effect cultural changes?

Who will benefit?

Board Directors, Senior Managers and those responsible for Governance, Risk, Compliance, Audit, HR and Internal Communications.

Workshop Leader

John Thirlwell has served as independent adviser and non-executive Director for a number of financial institutions, associations and regulatory bodies and is recognised in the UK and internationally as an authority on operational and business risk. He has over 25 years’ experience in leading change and negotiation at Board, government ministerial and senior regulator level. John was Director, Risk and Regulatory Issues at the British Bankers’ Association and prior to that Director and Head of Risk at Hill Samuel Bank. John has co-authored several books on operational risk - including the second edition of Mastering Operational Risk published by Financial Times Prentice Hall -  and is frequently asked to contribute to industry publications and conferences and to provide expert testimony on banking and regulatory matters for City law firms.

Workshop Programme

Session Content
What do we mean by culture?
  • Individual culture and organisational culture
  • How we express it through: values, behaviours, policies, codes of conduct
Internal and external factors that affect
organisational culture
  • Individuals
  • Board composition and dynamics
  • Management styles
  • Organisational structure and decision-making
  • External: Political, regulatory, economic, social, peer group/competitors, legal
Culture as a source of risk – why it matters
  • Financial crisis
  • Reputation risk
  • Mergers
What do we mean by a good organisational culture?
  • Tone from the top / tune in the middle
  • Ethics
  • Accountability/ownership for risks
  • Information flows
  • Risk reporting, whistle blowing and
  • speaking up
  • Rewarding / discouraging behaviours
  • Challenge and learning
Culture, conduct and treating customers fairly (TCF)
  • What do we mean by conduct and conduct risk?
  • How do conduct and TCF relate to culture?
  • It's not about compliance - using culture to drive good customer outcomes
How to change the organisation's culture
  • Strategy, objectives and behaviours
  • Leadership
  • Communication up and down
  • Selection and induction
  • Performance management (and reward)
  • Training
  • Process, system design, controls
How do we know we’ve changed? Assessing and monitoring culture
  • Performance indicators
  • Scorecards
  • Assurance and the role of internal audit

This course can be delivered in-house at a time and location to suit your business and tailored to suit your people and organisation. We can also create bespoke training when something very specific is needed.Please contact us to discuss your requirements in more detail and at no obligation.

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