19 Nov 2019, London
9:30am to 4:30pm
Those of us working in control functions face particular difficulties in getting our message across. What we have to communicate is often complex, technical and sometimes unwelcome. Our audience can be indifferent, resistant and fearful of being criticized or exposed. Meeting these challenges calls for a considerable level of skill, and some psychology, to be employed in the written word.
This course will help you recognise and apply the approaches and techniques that will make your reports and other messages more likely to result in the outcomes they were designed to achieve.
Attending will enable you to:
Anyone in Compliance, Risk or Audit, responsible for preparing reports, explaining the impact of new rules, legislation and guidance or delivering difficult messages in writing.
This workshop is uses a combination of trainer input, knowledge sharing with interactive syndicate work
David Cotton has worked in training and management consultancy for over 20 years, working in 4 continents and more than 40 countries. An alumnus of both Arthur Andersen and PricewaterhouseCoopers, David's client portfolio encompasses a broad range of local and national government bodies and private sector organisations in almost every industry sector. He has worked in both training and consulting roles with many of the major UK banks and insurance companies, the British Bankers Association and the FSA.
His work ranges from strategy development to advanced communication skills, through leadership impact and influence, client relationship management and networking skills, to coaching and mentoring. Much of his work involves making complex concepts simple and practical whether through conversation, training or written communication. A prolific author, David has won awards for two of his books, and for an e-learning package on electronic marketplaces. He has written more than a dozen books and scores of journal articles. David studied linguistics for pleasure, is a self-confessed pedant and grammarian. He has a Bachelor of Arts degree, Diplomas in Training & Development and Hypnotherapy, is a Certified NLP practitioner, and is a Fellow of the British Institute for Learning and Development.
|Why is good communication so important?||To establish the benefits of correct communication and the current performance level||
The value in the right communication style
Group discussion & exercise on impact:
Demonstrate examples of poor communication: Case study to highlight:
|Recognising the recipient's needs||To demonstrate the importance of analysing the language, priorities and needs of the recipients of your message||
|Developing the Content||To understand how to approach the construction of a clear communication that coveys the appropriate level of impact||
Plan the Outline:
|Practice session||To create the structure of a report||
|Review of key rules||To identify common errors to avoid that divert attention from the message||
|Achieving results||To construct clear conclusions and recommendations||
Leading the reader to act on your message by:-
This course can be delivered in-house at a time and location to suit your business and tailored to suit your people and organisation. We can also create bespoke training when something very specific is needed.Please contact us to discuss your requirements in more detail and at no obligation.