29 Nov 2017, London
10:00am to 4:00pm
There is a now a broad understanding of the regulatory structure within general insurance firms, but it remains an emerging landscape. Business conduct is in a bright and unforgiving spotlight and – in the absence of anything prescriptive from the FCA – firms are defining what conduct risk means in and for their business.
Current activity in many companies is being determined by past regulatory action, wariness over FCA thematic priorities and fear of arbitrary supervisory action. This has led to a focus on downside risk avoidance – as if “conduct risk” was a component of operational risk – with the potential consequence of a disproportionate response.
This workshop is designed to connect the similar and overlapping regulatory themes of managing conduct risk, fairness and TCF with the underpinning common denominator of culture.
Specifically, it will help insurance professionals:
This course is for both insurers and brokers, for Senior Managers, Approved Persons in Significant Influence Functions and those in Compliance, Operations and line Managers whose role will be directly impacted by more explicit and more rigorous regulatory expectations, expectations that go to the heart of the business and how it is run.
The workshop is part briefing, part training and part forum: combining tutor input, opportunity for discussion, examples to challenge and case studies to bring the subject to life and reinforce confidence.
John Constable has over 20 years’ training experience with both insurers and brokers. He was Head of People Development at JLT where he engineered a number of critical projects to support the business, including the development and implementation of robust structures, policies and procedures to comply with the FSA’s requirements for Training & Competence. He now runs regulatory, risk management and financial training, bringing commercial awareness, credibility and pure energy to open courses, bespoke in-company work and board briefings. John regularly authors industry on-line learning and his published articles have included Solvency II, operational risk, financial crime and training and competence strategy. John has a BA (Hons.) History degree from Kings College London, he holds a financial qualification from the Open University, a Diploma in Management from Henley Management College and is a Member of Chartered Institute of Personnel and Development.
|Introduction||To introduce content and establish the learning goals||
|Revision and perspective||Review FCA objectives and supervisory framework||
|An evolving agenda|| Understand developments in Treating Customers Fairly
|Fairness connections||Consider what Customer Centricity means in practice||
|A fairness culture||Highlight the key expectations
|Demonstrating fairness||Identify measures of product governance||
This course can be delivered in-house at a time and location to suit your business and tailored to suit your people and organisation. We can also create bespoke training when something very specific is needed.Please contact us to discuss your requirements in more detail and at no obligation.