Managing Cultural, Conduct and Commercial Objectives in Financial Services - 01/03/2018
The Training Environment For Financial Services

Managing Cultural, Conduct and Commercial Objectives in Financial Services

01 Mar 2018, London

10:00am to 4:00pm

Outline & Objectives

In today’s world, financial institutions face fast-appearing and complex enterprise wide risk events that can suddenly propel them into global exposure and threaten brand, reputation and sometimes even survival.

At the same time, regulators expect Board directors and executive management teams to take a proactive role in managing risk and hold them personally accountable for meeting their governance responsibilities.

In an environment of such rapid pace, constant change and competing demands, and with such potentially severe consequences for failure, managers often end up ‘fire-fighting’ on a daily basis and struggle to focus and deliver on more long-term and strategic objectives.

This highly practical workshop will introduce the Navigating Change framework and provide managers in financial services organisations with the modern leadership principles and tools to avoid the sensory and intellectual overload that can be experienced every day and focus on the core human behaviours that have a positive impact on the direction businesses take.

Specifically, this course will help you:

  • Analyse the key external and internal risks facing your business, and the particular management and governance challenges they present
  • Understand how to align Culture, Conduct and Strategy and communicate a shared vision and direction
  • Develop a model for operational excellencefrom client order to settlement
  • Have a positive influence on individual and team performance and interaction
  • Design goals to motivate and recognise behaviours that support your cultural, conduct and strategic objectives and values

Who will benefit?

This focused course is aimed at the Board Members and Executive Management Teams with responsibility for strategic direction making, responsible and accountable for acting with due skill, care and attention and management oversight.

Training Approach

  • This workshop is designed to be participative. The agenda will combine key formal presentations, case studies and syndicate discussion sessions. There will be ample opportunity for delegates to benchmark experiences with industry peers and raise issues of most concern to their organisation, either confidentially or in open session.

Workshop Leader

Vivienne Bannigan has over 17 years’ experience in the financial services sector, encompassing policy, operations, compliance and stakeholder and project management roles in leading industry institutions, including the Financial Services Authority, Royal Bank of Scotland and the British Bankers Association. Vivienne helps organisations and individuals develop the strategies and skills needed to address the regulatory, operational developmental and change management challenges they face. Vivienne has a BA Jt. Hons in Economics and Finance as well as an M.Econ.Sc in European Economics and Public Affairs and has gained professional qualifications in programme management. She has recently established her own company, Granuaile Limited, offering a fresh and unique approach to personal and organisational development.

Workshop Programme


Session Aim Content
Culture and Conduct To recognise the sources and nature of risk and how these present as challenges to your conduct and culture
  • Examine the concepts of culture and conduct and the impact on integrity and reputational risk
  • Identifying your risks: reputational, geo-political, regulatory
  • Lessons from enforcement incidents relating to cultural and conduct failings

Planning To establish a clear and consistent strategy that links vision, culture and conduct
  • Establish the importance of the “Why” of your business
  • Macro economic risks, including global trade policies, Brexit and Cyber-risks
  • Critique organisational business statements, key visions and intentions
  • Developing a strategic plan to meet key concerns: operational, regulatory, cultural,
  • control and remediation
People To develop effective relationships and teamwork
through communicating a shared vision of outcomes
  • Resistance to change: what stops you making necessary adjustments to the business model
  • Future issues: technology, labour costs, talent
  • Identifying and escalating people issues – how and why problems occur
  • Effectively managing relations, roles and responsibilities
Process To determine the controls and embed the processes that enable your business to manage internal risks
  • Aligning control and process requirements for individual functions
  • A model for establishing operational excellence
  • Risk management tools, including management information and the value of Board Reports
  • Making decisions and handling issues - boundaries and rules
Profits To establish specific goals that recognise achievement and reflect your conduct, cultural and strategic intentions
  • What to assess when benchmarking performance
  • Investigating performance management frameworks, including the performance prism
  • Designing goals for your business, including employees and shareholders
  • Illustrate a decision-making framework for success

This course can be delivered in-house at a time and location to suit your business and tailored to suit your people and organisation. We can also create bespoke training when something very specific is needed.Please contact us to discuss your requirements in more detail and at no obligation.

Bottom Banner
© 2014 Corporate Training Partnerships. All Rights Reserved. Terms and Conditions | Privacy Policy