19 Nov 2019, Dublin
9:30am to 4:45pm
This focused workshop will help financial services organisations identify and apply best practice in the governance and management of outsourcing arrangements and understand and satisfy the Central Bank of Ireland’s expectations in this area of high regulatory risk.
Specifically, attending will help you:
This course will be of value to financial services professionals new to outsourcing management, experienced outsourcing managers from other industries, individuals from outsourcing service providers who need to understand the regulatory environment, as well as Compliance, Audit, Risk and Relationship Management specialists in firms that use or may be about to use outsourced services.
This workshop uses a combination of trainer input, interactive syndicate work and case studies. Group size is kept to a maximum of 16 to ensure the quality of learning and facilitate sharing of experience among the trainer and delegates.
Eithne McManus is a consultant who specialises in assisting financial services companies with enterprise-wide risk management in general and outsourcing arrangements in particular. She is a Chartered Enterprise Risk Actuary, with over 20 years’ experience in the field of risk management, and holds a BA in Mathematical Sciences from Trinity College Dublin. Eithne spent much of her career with Irish Life, initially in Dublin where she qualified as an actuary, and later in the UK. In her role as Chief Executive of CWA (Irish Life UK’s subsidiary), she had direct responsibility for the governance and risk management of CWA’s material outsourcing arrangements, including the initiation and termination of the main administration outsourcing and the oversight of the firm’s intra-group outsourcing arrangements. Since leaving CWA, she has focussed on risk management and outsourcing consultancy. She is also a non-executive director of two insurance companies.
|Outsourcing in financial services: the business and regulatory environment
||To understand why financial services organisations outsource and what the regulator expects of the regulated firm and the service provider||
|New outsourcing arrangements - contract initiation||To understand the risks around the initiation of outsourcing arrangements and to explore some techniques to control these risks||
|Risk management of outsourcing arrangements||To explore techniques for the identification of outsourcing risks and their control||
|Governance frameworks and relationship management||To understand techniques for managing outsourcing arrangements and to develop tools to enable this management to be evidenced||
|Management Information and SLAs||To understand why outsourcing can affect MI requirements and to explore appropriate MI for an outsourcing arrangement||
|Contract termination||To understand the particular risks around the termination of outsourcing arrangements and to identify control strategies to address these risks||
This course can be delivered in-house at a time and location to suit your business and tailored to suit your people and organisation. We can also create bespoke training when something very specific is needed.Please contact us to discuss your requirements in more detail and at no obligation.