The Training Environment For Financial Services

Product Governance for Insurers, Deposit Takers and Lenders

15 Oct 2019, London

9:30am to 4:30pm

Outline & Objectives

The FCA has placed 'conduct risk', and product development and governance issues in particular, at the heart of its focus and activity as a regulator and is determined to take a proactive and interventionist approach. Accordingly, it is particularly important firms can provide evidence of appropriate control over the product development process and so avoid the possibility of the regulator using its new powers of intervention.

On top of this, the Markets in Financial Instruments Directive Mark II will enshrine the same product development regime into European Law in early 2018. This is a theme that regulators worldwide now have firmly on their agenda.

This practical one day course is designed to help those responsible for product management and compliance make sure their product development and ongoing oversight framework and procedures meet FCA requirements in this critical area of conduct risk. 

Specifically, attending will help you:

  • Understand what the FCA now expects in terms of product development and governance
  • Benchmark your approach against best practice in product management from concept to launch
  • Manage distribution risks and provider / distributor responsibilities
  • Identify the MI required to manage product risk
  • What the Board needs to know and when
  • Demonstrate ongoing responsibility and oversight for your products, especially in relation to TCF
  • Test your interpretation and application of FCA rules and guidance in product governance case studies and exercises

Who will benefit? 

This focused course will benefit anyone with Product Development, Governance, Oversight or Compliance responsibilities in Banks, Building Societies, Mortgage and Insurance firms.

Training Approach 

This workshop uses a combination of trainer input, knowledge sharing with interactive syndicate work and case studies. Group size is kept to a maximum of 16 to facilitate sharing of experience amongst the delegates.



Course Leader

Adam Samuel is a compliance specialist and lawyer who has spent much of the last 20 years advising firms from major banks to small one-man firms on conduct related issues. Qualified as a lawyer on both sides of the Atlantic and proud holder of an AFPC and CISI compliance diploma, Adam wrote the only major book on financial services complaint handling in 2005. His expert evidence on investment risk and compliance has been accepted by the English High Court and the Gibraltar Supreme Court.



Aim Content

To review the regulator's interest and approach to the product development process and identify the key areas of concern

  • Origins of product regulation
  • The FCA’s powers over products
  • The RPPD guide
  • Principles for Business 6 and 7
Product oversight and governance

To know how to evidence effective oversight of the firm's products

  • The product approval process
  • Constitution of the product approval team
  • The role of the Board
  • The maintenance of an ongoing review function
The product development process

To identify best practice approaches to product development from concept to launch

  • Identifying the product market
  • Stress testing
  • Identifying and meeting customer expectations

To consider the issues regarding responsibility and control in product distribution

  • Regulatory issues regarding distribution
  • Provider / distributor relationships and responsibilities
  • Financial Promotions and documentation issues
  • Training
Making effective use of MI

To determine what information is commercially useful and what is a regulatory requirement

  • What MI is required and when
Post-sale oversight: into the future

To demonstrate ongoing responsibility throughout the product lifecycle

  • How to future proof a product
  • Controlling changes
  • When to exit
  • Build your product: decide on the governance and processes required


This course can be delivered in-house at a time and location to suit your business and tailored to suit your people and organisation. We can also create bespoke training when something very specific is needed.Please contact us to discuss your requirements in more detail and at no obligation.

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