Your Consumer Duty Board Report for General Insurance Firms

Course Outline and Objectives

A cornerstone of the Consumer Duty is the annual requirement for the Board (or equivalent governing body) to review and approce the firm's report on retail consumer outcomes.

Also, firms will report on the actions they've taken to address any weaknesses or non-compliance, confirm they are complying with the Duty's obligations and that their business strategies are consistent with the Consumer Duty expectations.

This is the first time Board members will have undertaken this process, so it will be crucial that their time is maximised so as to get this right first time.

During the session delegates will gain a greater understanding of the following:

• The FCA's Consumer Duty Board Report and Sign Off
• Evidencing Consumer Outcomes
• Board Challenge

Who will benefit?

The course will be of value to Board members, Executive Directors, Consumer Duty Champions, Non-Executive Directors and Senior Management Function Holders (SMFs) of general insurance firms. This includes those that have responsibility for sign off and/or attestation of the Consumer Duty Board report which is due by 31st July 2024.