Managing Conduct Risk under the FCA - In house training course
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Managing Conduct Risk under the FCA

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Outline & Objectives

Although much has been said about Conduct Risk from the regulatory perspective, less has been done to help firms address the issue coherently. As the industry begins to rebuild consumer trust, it is essential firms understand the nature of Conduct Risk within the context of their own business models and how to take positive action to address this risk. While the primary driver for seeking the effective management of conduct risk is to secure commercial success, there are additional pressures stemming from the ever higher standards being demanded by regulators, both nationally and internationally.

This workshop will address the issues firms need to take into account in order to manage and mitigate conduct risk. It will highlight the key themes in current thinking and provide practical pointers to help delegates ensure their firms’ approaches and arrangements are as effective as possible.

Specifically, attending will help you:

  1. Recognise what is meant by “conduct risk”?
  2. Understand the FCA’s approach to conduct risk
  3. Link business models and governance of conduct risk
  4. Determine how to apply “Treating Customers Fairly” approaches to the conduct risk agenda
  5. Identify the tangible elements of conduct risk: product design, distribution and organisational infrastructure
  6. Implement techniques to manage the behavioural aspects of conduct risk
  7. Identify the steps to managing and monitoring conduct risk
  8. Recognise the significance of the individual accountability regime in managing conduct risk

Who will benefit?

This workshop is aimed at directors and other senior staff involved in establishing and embedding their firm’s culture and in managing the business compliantly. The workshop will also be relevant to Risk and Compliance specialists, along with those responsible for board level oversight of the control functions. Please note: if you work for a London Insurance Market or General Insurance firm, see our highly focused course: Managing Insurance Conduct Risk.

Course Agenda

Topics covered may include but are not limited to:

  • What is meant by “conduct risk”
  • The regulatory framework and approach to conduct risk
  • Business models and governance of conduct risk
  • Conduct risk and “Treating Customers Fairly”
  • Tangible elements of conduct risk: product design, distribution and organisational infrastructure
  • Behavioural aspects of conduct risk: leadership, conflicts of interest, people risk and organisational culture
  • Practical aspects of managing and monitoring conduct risk
  • Recent developments: conduct risk and individual accountability
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