The Training Environment For Financial Services

Conduct Rules Training under SMCR

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Course Outline & Objectives

Now the Senior Managers and Certification Regime (SMCR) has been implemented, one of the most significant challenges faced by firms is how to comply with their training obligations in respect of the Conduct Rules.

This means staff need to be trained not only to have an awareness and broad understanding of the rules, but also to have a deeper understanding of the practical application of the specific rules relevant to their work. This is important:  the FCA has stated it intends to increase its supervisory focus on the Conduct Rules and expects firms to ensure they are embedding these requirements into their businesses in order to meet their regulatory obligations.

One of the most effective ways to meet these expectations is to arrange for training on the Conduct Rules to be delivered by line managers and supervisors. This approach can help to ensure the Conduct Rules are explained in terms truly relevant to individuals’ job roles.

This focused course will help firms meet the challenge of delivering relevant and effective Conduct Rules training across their organisation.

Attending this practical workshop will help you:

  1. Bring the Conduct Rules to life and make them relevant for your staff
  2. Position the Conduct Rules in the context of your firm’s style and approach to business
  3. Achieve buy-in to the Conduct Rules from others
  4. Understand what the regulators expect firms and senior managers to do to meet their Conduct Rules training obligations
  5. Apply appropriate methods for conducting successful Conduct Rules training
  6. Take steps to ensure understanding of the Conduct Rules

Who will benefit?

This practical workshop has been designed to equip Line Managers and Supervisors with the tools and techniques needed to deliver relevant Conduct Rules training to their direct reports. It is also suitable for those in Compliance, Human Resources and the Learning and Development functions who have responsibility for ensuring the effectiveness of their firm’s Conduct Rules training arrangements. This course is suitable for participants from both dual-regulated (PRA and FCA) and solo-regulated (FCA) firms.

Training Approach

This workshop uses a combination of trainer input, knowledge sharing with interactive syndicate work and case studies. Group size is limited to facilitate sharing of experience amongst the delegates.

Course Agenda

  • Introduction
  • The Conduct Rules
  • Conduct Rules in the context of the firm
  • The messages to communicate
  • The delivery environment
  • Achieving learner engagement
  • Making it real
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