Managing and Monitoring Culture - Practical Approaches for Regulated Firms

Overview & Objectives

There can be no doubt UK regulators are determined to drive cultural change in financial institutions. The implementation of the Senior Managers and Certification Regime (SMCR) and ongoing initiatives on Diversity and Inclusion and Consumer Duty place unprecedented pressure on regulated firms to effect and demonstrate real and sustainable cultural transformation. The challenge, of course, is how?

If you are responsible for developing or monitoring culture in your firm, this practical workshop will examine both the practical steps to managing and developing a healthy and coherent culture and methodologies for monitoring, measuring and auditing culture to enable firms to benchmark progress.

Specifically, this half day course will help you:

• Identify practical steps to embed culture in management structures, processes and decision making
• Address the cultural challenges of remote and hybrid working
• Consider how to develop credible cultural MI
• Conduct effective cultural audits
• Benchmark your firm’s progress against industry standards and regulatory expectations

Who will benefit?

This workshop is designed primarily for Human Resources, Risk and Compliance specialists, as well as Senior Managers (SMFs) with direct responsibility for culture. The programme is equally relevant for those working in solo or dual regulated firms

Course Programme

Topics covered may include but are not limited to:

• Establishing the business model and determining the risk appetite
• Setting management tone
• Effectiveness of governance and the contribution of NEDs
• Cascading the expectations
• Determining operational oversight of culture (who actually makes things happen)
• Culture as part of assessing fitness and propriety
• Culture and the Conduct Rules
• Maintaining corporate and team culture when working remotely
• Inculcating values during recruitment and on-boarding
• Developing culture and the challenges of hybrid working
• Culture as risk management and human resources constructs
• Internal and external evidence of a firm’s culture
• Credible culture metrics for management reporting
• Culture assessments and audits to determine progress
• Measuring headway with diversity and inclusion
• Benchmarking progress