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The Training Environment For Financial Services
A cornerstone of the Consumer Duty is the annual requirement for the Board (or equivalent governing body) to review and approce the firm's report on retail consumer outcomes.
Also, firms will report on the actions they've taken to address any weaknesses or non-compliance, confirm they are complying with the Duty's obligations and that their business strategies are consistent with the Consumer Duty expectations.
This is the first time Board members will have undertaken this process, so it will be crucial that their time is maximised so as to get this right first time.
During the session delegates will gain a greater understanding of the following:
The course will be of value to Board members, Executive Directors, Consumer Duty Champions, Non-Executive Directors and Senior Management Function Holders (SMFs) of general insurance firms. This includes those that have responsibility for sign off and/or attestation of the Consumer Duty Board report which is due by 31st July 2024.
The course programme will comprise a blend of trainer presentations, group discussion and practical examples. There will be ample opportunity for questions, experience sharing and networking. All course materials will be provided.
Adrian Golfer - Former FCA Regulator and Consultant at Create Solutions Ltd
Adrian is a consultant working for Create Solutions (a Compliance and Training organisation) for the general insurance sector. He is a member of the APCC and also a Council member of the Insurance Institute of Manchester.
With over 30 years in financial services, and 13 years at the Financial Conduct Authority, Adrian has extensive experience in retail financial services compliance and regulation. He has held various senior roles at the regulator and has significant experience of guiding firms on the regulator's expectations.
He works with firms to help them meet their regulatory requirements, conducts compliance reviews and provides consultancy in helping firms embed their requirements. In addition, he conducts Board reviews, develops and delivers training webinars/courses and other programmes such as Senior Manager training, technical, regulatory. personal and business development courses.
He prides himself on the delivery of fair customer outcomes and is passionate about customer protection. He has seen many examples of good and poor practice and is able to draw on this experience when talking to clients to support and help them raise standards.
He holds a range of professional qualifications and is committed to his self-development activities.
| Session | Content |
The FCA's Consumer Duty Board report and sign off |
|
Outcome testing |
|
The Board Challenge - what board members should be challenging before signing off (deadline 31st July 2024) |
|
This course can be delivered in-house at a time and location to suit your business and tailored to suit your people and organisation. We can also create bespoke training when something very specific is needed.Please contact us to discuss your requirements in more detail and at no obligation.
