The Training Environment For Financial Services

Addressing Culture in Financial Services

Outline & Objectives

There can be no doubt UK regulators are determined to drive cultural change in financial institutions. Embedding the Senior Managers and Certification Regime (SMCR), implementing the Consumer Duty and ongoing initiatives on Diversity and Inclusion place ever increasing pressure on regulated firms to effect real and sustainable cultural transformation and changes in conduct. This timely workshop will help participants develop their understanding of the regulators' culture agenda and the practical steps which can be taken to manage and secure a healthy corporate culture in their firms.

Specifically, attending will help you:

  • Understand what the regulators expect from the culture in your firm
  • Review the latest developments in the culture agenda and identify areas of potential cultural risk
  • Review the role and significance of culture in relation to your organisation’s strategy, business model and governance framework
  • Culture and the SMCR: examine the obligations on individuals, both Senior Managers and other staff
  • Consider how to develop credible cultural MI
  • Benchmark your firm's progress against industry standards and regulatory expectations

Who will benefit?

This workshop is intended for those who are new to the topic or wish to refresh or develop their understanding of this fast-changing area. This will include Human Resources, Risk and Compliance specialists, as well as Senior Managers (SMFs) with personal responsibility for culture in their organisation. The programme is equally relevant for those working in solo or dual regulated firms.

Training Approach

This course will be delivered via a real time slide sharing and live audio visual platform, accessible by desktop computer, laptop, tablet or smartphone. Class size is limited to ensure a high quality and interactive learning environment.

Workshop Leader

Charles Cattell advises, trains and develops a broad range of financial services clients and their senior managers on the human aspects of regulation with a focus on managing people risk, developing competence and the enhancement of corporate culture. His clients include banks, product providers, intermediaries and insurers with whom he works at a senior level on learning, leadership, regulatory and corporate governance issues. Charles also works extensively with trade associations, examining bodies and regulators. He is a Chartered Fellow of the CIPD, a Chartered Member of the CISI, a Chartered Insurance Practitioner and Associate of the CII.

Workshop Programme

Session Content
Setting the scene
  • What do we mean by culture?
  • Culture, conduct risk and individual behaviour
  • Culture and the expectations of society
Culture in a regulated environment
  • The regulators’ stance and evolving expectations
  • Differences between PRA and FCA
  • Ownership of culture in the firm
  • Drivers of culture
  • The implications of remote and hybrid working
Regulatory approach to the supervision of culture in firms
  • Authorisation and threshold conditions
  • The conduct risk framework
  • Linking culture to the firm’s purpose and values
  • Culture and the business model
  • Culture and governance
  • Culture, the Consumer Duty and the fair treatment of clients
  • Culture, diversity and inclusion
Regulatory grip over individuals
  • Securing and sustaining culture through the SMCR
  • Senior management engagement with the culture agenda
  • The Conduct Rules and their contribution to the reinforcement of culture
  • Culture and Training and Competence obligations
Internal and external evidence of a firm's culture
  • Culture as risk management and human resources constructs
  • Discussion topics on the dashboard
  • Credible culture metrics for management reporting
  • Culture assessments and audits to determine progress
  • Benchmarking progress

This course can be delivered in-house at a time and location to suit your business and tailored to suit your people and organisation. We can also create bespoke training when something very specific is needed.Please contact us to discuss your requirements in more detail and at no obligation.

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