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The Training Environment For Financial Services
The implementation of the Consumer Duty has marked a step change in the regulatory expectations placed on most firms. The Duty applies directly to all firms to the extent that they are involved in retail activity. Consequently the Duty has implications for many firms involved in wholesale and institutional business.
The Consumer Principle, cross-cutting rules and specific consumer outcomes have resulted in major changes to conduct requirements and reporting arrangements for all retail and retail-connected businesses. Significant changes have been brought about to the obligations under the Senior Managers and Certification Regime and also to the revised Conduct Rules applicable to all staff.
To secure the expectations of the Consumer Duty, firms will need to review and refine their HR policies and procedures, including their remuneration arrangements, incentive schemes and their performance management, Training and Competence and appraisal regimes. Furthermore, the focus on customer vulnerability aligns with the broader inclusion agenda, applicable to both customers and staff.
This workshop has been designed to help participants understand the ongoing implications of the Duty from a human resources perspective, to enable them to implement appropriate changes to their firm's arrangements and to develop approaches which ensure customer outcomes are placed at the heart of their firm's culture as a matter of routine.
Attending this focused half day course will help you:
This workshop is appropriate for all human resources specialists and those responsible for HR in their firms. The workshop will also benefit staff who are new to HR or who are assuming HR responsibilities and need to understand how these can be undertaken effectively while meeting regulatory obligations.
The course programme will comprise a blend of trainer presentations, group discussion, practical examples and case studies. There will be ample opportunity for questions, experience sharing and networking. All course materials will be provided.
Charles Cattell is a consultant and training practitioner with extensive expertise across the financial services sector. He advises, trains and develops a broad range of financial services clients and their senior managers about the human aspects of regulation with a particular focus on managing people risk, the development of competence and expertise and the enhancement of corporate culture. His clients include banks, product providers, intermediary firms, and insurers with whom he works at a senior level on learning, leadership, regulatory and corporate governance issues. Charles also works extensively with trade associations, examining bodies and regulators, whom he has advised on competence and professionalism issues. He is a Chartered Fellow of the Chartered Institute of Personnel and Development, a Chartered Member of the Chartered Institute for Securities & Investment and a Chartered Insurance Practitioner and an Associate of the Chartered Insurance Institute.
| Session | Content |
| HR in a regulated environment |
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| What is the Consumer Duty? |
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| The Consumer Duty and the SMCR |
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The Consumer Duty and the Conduct Rules |
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| Embedding the Consumer Duty |
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| The Consumer Duty and Culture |
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This course can be delivered in-house at a time and location to suit your business and tailored to suit your people and organisation. We can also create bespoke training when something very specific is needed.Please contact us to discuss your requirements in more detail and at no obligation.
